IT Asset

PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. PTSB has embarked on a significant digital transformation programme that will lead to an enhanced customer experience, through re-development of the delivery channels and the ongoing evolution of the banks infrastructure and operations in order to provide cost-effective, secure and resilient services to our customers. IT Asset and Configuration Management is a critical capability underpinning all IT services for colleagues and customers. To support and enable the ongoing transformation of PTSB, Group Technology are continuing to enhance of our capability to track and manage IT asset inventories, vulnerabilities, and life cycles. A key component of this exercise is the continual development of a Configuration Management Database (CMDB), and the integration and alignment of Asset and Configuration Management processes with other ITIL activities including Incident, Problem, Change, and Service Management. As such an exciting opportunity has become available for an individual to join the IT Asset and Configuration Management team to be trained as an analyst supporting the continued development of the IT Asset Management framework, and contribute to Continuous Service Improvement (CSI) initiatives that will directly enhance and improve customer and colleague facing IT services. Responsibilities: Support the IT Asset Management process. Support the ITAM framework, process and control procedures. Develop the ITAM toolset to support the processes. Identify and progress process enhancements for IT Asset and Configuration Management. Align ITAM activities with key supporting processes including, but not limited to, Incident Management, Problem Management, Change Management, and Service Availability Management. Collaboration with key business units to progress ITAM best practices. Optimisation and management of Software licences to manage licencing and support costs. Assist software and hardware licence renewal processes in collaboration with Procurement and all business and technical stakeholders. Support the hardware asset lifecycle from implementation to retirement and asset recycling and destruction. Assist and collaborate with business owners and technical owners on software vendor audits and entitlement assessments. Engage with other IT teams to ensure open and constructive communications take place. Support relevant partner relationships in the business and with 3rd parties. Support the business in the review and development of new initiatives and opportunities to enhance overall asset lifecycle management. Represent IT Asset and Configuration Management Team as required on working groups and focus groups. Ensure that all risks associated with IT asset and configuration management are identified and appropriate controls are implemented and continually reviewed to minimise risk exposures. Ensure all work practices and processes are fully compliant with the Banks policies and regulatory requirements. Ensure that controls within the relevant Internal Control Framework processes are followed and continually refined and improved. Requirements: Essential 5+ years experience in relevant field such as of IT Service Management, IT Asset Management and Configuration Management. Self-starter with strong time management and organisational skills with an ability to work to deadlines and prioritise workload. Application administration and management experience. Strong communication & problem solving skills. Ability to work well with teams and build strong working relationships. Desired Knowledge of different tools and techniques used in Asset and Configuration Management(CMDB, SNOW and ILMT experience advantageous). Demonstrating flexibility in delivering on project priorities. Ability to manage internal and external relationships. Excellent written and verbal communication skills. This is a Permanent position based in Dublin. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.