Sales Advisor

5 days ago


Dublin, Dublin City, Ireland Marks & Spencer Plc Full time
Sales Advisor - Operations - Dundrum

Working Hours:

Week 1: Sun 19.00-23.00, Mon 19.00-23.00, Tues 19.00-23.00, Wed 18.00-22.00

Week 2: Sun 19.00-23.00, Mon 19.00-23.00, Tues 19.00-23.00, Wed 18.00-22.00

Purpose:

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities:

The Key Accountabilities describe the activities you will do within your role:

1. Customer:

- Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours.
- Always put the customer first and prioritise customer before task.
- Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability.
- Involvement in Plan A activity to support store and local community initiatives.

1. Selling:

- Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels.
- Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions.
- Actively take part in store events to achieve selling targets.
- Create selling opportunities at all service points.

1. Store:

- Understand the store business priorities and play your part to improving the store performance.
- Follow safe and legal working practices.
- Make every penny count by working productively and minimise losses throughout the store.
- Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve.

1. Team:

- Adapt and work flexibly across the store and support your colleagues to meet customer and business needs.
- Own your personal development, continuing to look for opportunities to grow your knowledge.
- Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team.

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