IT Support Engineer

4 weeks ago

Cork, Cork, Ireland PFH Technology Group Full time
Overview

PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.

Based in Little Island, Co. Cork

Initially a 12 month contract

Responsibilities

- Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
- Logging calls (tickets) and keeping records of customer queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating helpdesk documentation so that support information is available and current for each customer
- Testing and fixing faulty equipment
- PC builds and installations
- Execute any activities assigned
- Monitor and control any activities assigned
- Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (and Project Team members when applicable)

Skills Required

- An ability to communicate verbally and via email with all customers in simple and understanding manner
- An understanding of the business impact of ICT Systems and devices
- An ability to follow through and close out all issues to customers' satisfaction
- An ability to assess each user's IT knowledge levels
- Being able to work under pressure
- An ability to think logically
- Good analytical and problem-solving skills
- Good interpersonal and customer care skills
- Good accurate records keeping
- Willingness to learn in a fast paced environment
- Professional and flexible attitude

About PFH Technology

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

#J-18808-Ljbffr

  • Technical Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Trellix Full time

    Technical Support Engineer - German SpeakingTrellix is hiring a Technical Support Engineer - German Speaking. This role reports to the Manager of Technical Support and is part of the support team providing end-to-end case ownership. You will work with Support, Engineering and Product Management to identify and implement technical solutions to customer issues...

  • IT Support Engineer

    4 weeks ago

    Cork, Cork, Ireland PFH Technology Group Full time

    OverviewPFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.Based in Little Island, Co. CorkInitially a 12 month contractResponsibilitiesProvide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issuesLogging calls (tickets) and keeping records of customer...

  • Technical Support Engineer

    4 weeks ago

    Cork, Cork, Ireland NetApp Full time

    OverviewJoin to apply for the Technical Support Engineer role at NetApp.We are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating...

  • Senior Technical Support Engineer

    3 weeks ago

    Cork, Cork, Ireland Broadcom Inc. Full time

    **Please Note:****1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)****2. If you already have a Candidate Account, please Sign-In before you apply.**## **Job Description:******VMware Cloud Foundation (VCF) Division Overview** The VMware Cloud Foundation Division enables...

  • Technical Support Engineer

    4 weeks ago

    Cork, Cork, Ireland NetApp, Inc. Full time

    Job SummaryWe are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in...

  • Technical Support Engineer

    4 weeks ago

    Cork, Cork, Ireland NetApp, Inc. Full time

    Job SummaryWe are looking for an experienced technical support specialist who excels in diagnosing and troubleshooting complex software and network systems, providing top-tier assistance through various channels. The ideal candidate should be skilled in addressing escalated issues, collaborating with engineering teams, and enhancing products. Proficiency in...

  • Senior MES Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Catalyx Full time

    Join to apply for the Senior MES Support Engineer role at Catalyx2 days ago Be among the first 25 applicantsJoin to apply for the Senior MES Support Engineer role at CatalyxDirect message the job poster from CatalyxTalent Acquisition Specialist at Catalyx | Lean Six Sigma, Life SciencesCatalyx is seeking a Senior MES Support Engineer to join our team and...

  • Enterprise Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Quest Software Canada Inc Full time

    OverviewQuest Software: Empowering Secure Digital Transformation and Data-Driven InnovationAt Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.Securing the Microsoft Ecosystem We are the trusted partner for modernizing, protecting, and securing hybrid...

  • Enterprise Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Quest Software Canada Inc Full time

    OverviewQuest Software: Empowering Secure Digital Transformation and Data-Driven InnovationAt Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.Securing the Microsoft EcosystemWe are the trusted partner for modernizing, protecting, and securing hybrid...

  • Enterprise Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Quest Software Full time

    OverviewQuest Software: Empowering Secure Digital Transformation and Data-Driven Innovation.At Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data.Securing the Microsoft EcosystemWe are the trusted partner for modernizing, protecting, and securing hybrid...