IT Support Engineer

6 days ago

Cork, Cork, Ireland PFH Technology Group Full time
Overview

PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.

Based in Little Island, Co. Cork

Initially a 12 month contract

Responsibilities

- Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
- Logging calls (tickets) and keeping records of customer queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating helpdesk documentation so that support information is available and current for each customer
- Testing and fixing faulty equipment
- PC builds and installations
- Execute any activities assigned
- Monitor and control any activities assigned
- Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (and Project Team members when applicable)

Skills Required

- An ability to communicate verbally and via email with all customers in simple and understanding manner
- An understanding of the business impact of ICT Systems and devices
- An ability to follow through and close out all issues to customers' satisfaction
- An ability to assess each user's IT knowledge levels
- Being able to work under pressure
- An ability to think logically
- Good analytical and problem-solving skills
- Good interpersonal and customer care skills
- Good accurate records keeping
- Willingness to learn in a fast paced environment
- Professional and flexible attitude

About PFH Technology

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

#J-18808-Ljbffr

  • IT Support Engineer

    2 weeks ago

    Cork, Cork, Ireland Cpl Full time

    Join to apply for the IT Support Engineer role at CplJoin to apply for the IT Support Engineer role at CplYour New CompanyCpl Cork are delighted to be partnering with a global manufacturing client who are seeking an experienced IT Support Engineer to join their onsite team in Cork.Your New CompanyCpl Cork are delighted to be partnering with a global...

  • It Support Engineer

    2 weeks ago

    Cork, Cork, Ireland Nostra Full time

    Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations.With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business...

  • Technical Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Netapp Full time

    Job SummaryAs a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system,...

  • Technical Support Engineer

    7 days ago

    Cork, Cork, Ireland Trellix Full time

    Technical Support Engineer - German SpeakingTrellix is hiring a Technical Support Engineer - German Speaking. This role reports to the Manager of Technical Support and is part of the support team providing end-to-end case ownership. You will work with Support, Engineering and Product Management to identify and implement technical solutions to customer issues...

  • Designated Support Engineer

    2 weeks ago

    Cork, Cork, Ireland Broadcom Full time

    OverviewJoin to apply for the Designated Support Engineer role at Broadcom.ResponsibilitiesUpskill on our support processes and products and understand how we work as part of a global team.Begin to troubleshoot customer issues with the support of tenured engineers using the knowledge you have gained.Engage regularly with VMware by Broadcom engineering teams...

  • Administrative Support

    2 weeks ago

    Cork, Cork, Ireland beBeeEngineering Full time €32,000 - €34,000

    Job Role: Engineering AdministratorThis role entails providing administrative support to the engineering team, ensuring seamless day-to-day operations and effective communication with clients and internal departments.Main Responsibilities:Efficiently allocate and schedule service tasks for a team of engineers.Liaise with engineers to ensure timely response...

  • Asset Support Engineer

    4 weeks ago

    Cork, Cork, Ireland Barden Full time

    Bardenare partnering with a world renowned Renewable Energy Business as they seek anAsset Support Engineerfor a pivotal role where you'll support the end-to-end delivery of renewable energy projects from an Operational and Service perspective.You'll work closely with internal teams and contractors from the financial investment decision stage through to...

  • IT Support Engineer

    6 days ago

    Cork, Cork, Ireland PFH Technology Group Full time

    OverviewPFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.Based in Little Island, Co. CorkInitially a 12 month contractResponsibilitiesProvide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issuesLogging calls (tickets) and keeping records of customer...

  • Desktop Support Engineer

    2 weeks ago

    Cork, Cork, Ireland ESP Global Services Full time

    Join to apply for the Desktop Support Engineer - Cork, Ireland role at ESP Global ServicesOverviewDesktop Support Engineer, Cork, Ireland | Mon-Fri, 08:30-17:00 / 09:00-17:30As a Desktop Support Engineer, you'll be the face of IT support, resolving hardware and software issues for end users. From laptops and desktops to printers and mobile devices, you'll...

  • Asset Support Engineer

    2 weeks ago

    Cork, Cork, Ireland Barden Full time

    Barden are partnering with a world renowned Renewable Energy Business as they seek an Asset Support Engineer for a pivotal role where you'll support the end-to-end delivery of renewable energy projects from an Operational and Service perspective. You'll work closely with internal teams and contractors from the financial investment decision stage through to...