Customer Service Account Manager
2 weeks ago
Join a growing team where people come first and excellence follows. Phasor, one of Irelands leading boutique Facilities Management providers, is seeking an Account Manager to join our expanding Property Management Helpdesk. With over 20 years in business, weve grown from a one-person operation to a trusted team of 35+ professionals delivering high-quality, customer-focused FM solutions across Ireland. Were proud of our family-first culture, our can-do attitude, and our unwavering commitment to service excellence. If youre an experienced, proactive professional who thrives in a fast-paced, people-centered environment wed love to hear from you. About the Role As a Customer ServiceAccount Manager, youll be a key point of contact for our clients ensuring that maintenance issues are managed smoothly, relationships are nurtured, and objectives are achieved with precision and care. Youll work closely with our Helpdesk and wider Phasor teams to deliver exceptional service and support our clients needs in a dynamic and rewarding environment. Key Responsibilities Manage and nurture key client relationships, acting as their primary point of contact. Oversee and coordinate day-to-day reactive maintenance issues across client sites. Ensure all reports are delivered with accuracy, timeliness, and attention to detail. Collaborate with other Phasor departments to support seamless service delivery. Maintain strong communication with clients and internal teams, ensuring expectations are exceeded. Skills, Experience & Attributes Minimum 5 years experience in administration within the services or property management industry. Proven experience leading or coordinating a team of field technicians. Highly organised, proactive, and able to manage multiple priorities effectively. Strong IT proficiency experience with JobLogic or similar job management software is an advantage. Exceptional communication, negotiation, and relationship management skills. Excellent attention to detail with strong written and numerical ability. A team player with integrity, professionalism, and a positive attitude. Fluent in spoken and written English. Why Join Phasor? At Phasor, we believe happy staff make happy customers. We value initiative, collaboration, and personal growth. Joining us means: Working in a supportive, close-knit team where your contribution truly matters. Ongoing training and career development opportunities. A busy, friendly environment where excellence is recognised and rewarded. A company culture built on honesty, respect, and getting the job done right. Benefits Competitive salary Annual bonus Paid holidays Ongoing professional development and training Opportunities for career progression How to Apply If youre a motivated problem solver with a passion for customer service and team success, wed love to hear from you. Apply today and grow your career with Phasor where people and service come first. Skills: Customer Focussed, Organised , Team Player Benefits: Mobile Phone Paid Holidays Pension Fund Performance Bonus
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