Front Office Supervisor

1 week ago

Dublin, Ireland The Address Collective Full time

Overview

Job Role: Front Office Supervisor

Reporting to: Front Office Manager

Responsible For: To greet guests in accordance with training and allocate rooms according to laid-down procedures.

Responsibilities

- Adhere to the company's Code of Conduct.

- Comply with company regulations regarding fire, health and safety, hygiene, customer care and security.

- Read, understand and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.

- Check and ensure the correctness of all reception floats.

- Ensure work areas are kept clean, safe and tidy at all times.

- Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards.

- Be thoroughly familiar with all company selling procedures and promotions.

- Be aware of hotel room availability and rates at all times.

- Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.

- Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible (e.g., dinner reservations, porter, information services).

- Ensure that all charges are posted correctly onto room bills.

- Maintain and monitor management accounts.

- Be aware of all hotel facilities and amenities (e.g., car parking, directions).

- Communicate with colleagues and guests professionally.

- Provide the highest level of customer service consistently.

- Provide relevant reports to departments as required.

- Take reservations and respond to guests in a timely and professional manner.

- Answer the switchboard in a warm and welcoming manner and transfer calls to the correct extensions in the absence of the switchboard operator.

- Administer all reservations, cancellations and no-shows in line with company policy.

- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.

- Conduct regular security checks throughout the day and report any issues to management.

- Report any maintenance issues immediately to management.

- Deal with guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager.

- Allocating rooms sensibly to customers after considering relevant guest requests.

- Handle safe deposits for guests.

- Maximise in-house selling whenever possible and maintain awareness of all sales opportunities.

- Deal with foreign exchange for customers.

- Ensure that all monies are kept secure at all times.

- Ensure receptionists complete their duties as per the checklist.

- Carry out any reasonable duty requested by a manager, senior staff member or a guest.

Note: The above job specification is not exhaustive and is subject to change as the business demands.

Compensation: Competitive salary

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