Front Office Supervisor

4 weeks ago

Dublin, Ireland The Address Collective Full time

Overview

Job Role: Front Office Supervisor

Reporting to: Front Office Manager

Responsible For: To greet guests in accordance with training and allocate rooms according to laid-down procedures.

Responsibilities

- Adhere to the company's Code of Conduct.

- Comply with company regulations regarding fire, health and safety, hygiene, customer care and security.

- Read, understand and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook.

- Check and ensure the correctness of all reception floats.

- Ensure work areas are kept clean, safe and tidy at all times.

- Receive and register guests on arrival, using their names at all times, adhering to laid down procedures, e.g. brand standards.

- Be thoroughly familiar with all company selling procedures and promotions.

- Be aware of hotel room availability and rates at all times.

- Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc.

- Ensure that any additional requirements for guests are offered and catered for as much as is reasonably possible (e.g., dinner reservations, porter, information services).

- Ensure that all charges are posted correctly onto room bills.

- Maintain and monitor management accounts.

- Be aware of all hotel facilities and amenities (e.g., car parking, directions).

- Communicate with colleagues and guests professionally.

- Provide the highest level of customer service consistently.

- Provide relevant reports to departments as required.

- Take reservations and respond to guests in a timely and professional manner.

- Answer the switchboard in a warm and welcoming manner and transfer calls to the correct extensions in the absence of the switchboard operator.

- Administer all reservations, cancellations and no-shows in line with company policy.

- Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.

- Conduct regular security checks throughout the day and report any issues to management.

- Report any maintenance issues immediately to management.

- Deal with guest requests/queries in a polite and attentive manner and report/log any problems to the Duty Manager.

- Allocating rooms sensibly to customers after considering relevant guest requests.

- Handle safe deposits for guests.

- Maximise in-house selling whenever possible and maintain awareness of all sales opportunities.

- Deal with foreign exchange for customers.

- Ensure that all monies are kept secure at all times.

- Ensure receptionists complete their duties as per the checklist.

- Carry out any reasonable duty requested by a manager, senior staff member or a guest.

Note: The above job specification is not exhaustive and is subject to change as the business demands.

Compensation: Competitive salary

#J-18808-Ljbffr

  • Front Office Supervisor

    2 weeks ago

    Dublin, Ireland Moxy Dublin Docklands Full time

    Front Office Supervisor - Full Time Moxy Dublin Docklands by Marriott Location: East Wharf, East Wall, Dublin 3 Ready to lead the welcome with style and confidence? Moxy Dublin Docklands is preparing to open its doorsand were looking for a dynamic, guest-focused Front Office Supervisor to help us set the tone from day one. If you love creating memorable...

  • Front Office Supervisor

    4 weeks ago

    Dublin, Ireland The Gibson Hotel Full time

    Front Office Supervisor Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way. We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to...

  • Assistant Front Office Manager

    3 weeks ago

    Dublin, Ireland The Shelbourne Hotel Full time

    Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and...

  • Front Office Manager

    20 hours ago

    Dublin, Ireland Maldron Hotel Merrion Road Full time

    Front Office Manager Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel....

  • Front Office Manager

    5 days ago

    Dublin, Ireland Dalata Hotel Group plc Full time

    Front Office Manager Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally. In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this...

  • Assistant Front Office Manager

    2 weeks ago

    Dublin, Ireland Hodson Bay Hotel Full time

    The Hyatt Centric is delighted to invite applicants for the position of Assistant Front Office Manager. Working within the highly respected Hodson Bay Group, and with the impressive support of the Hyatt Partnership, explore this exciting journey with us in introducing and establishing the Hyatt Centric, The Liberties Dublin, as a leading hotel in the...

  • Hotel Front Office Manager

    1 week ago

    Dublin, Ireland The Royal Marine Hotel Full time

    The Royal Marine Hotel is currently inviting applications for the position of Front Office Manager to lead our Front Office team in delivering exceptional guest experiences across our 228 bedroom property. We are looking for a passionate, professional and driven individual who thrives in a fast-paced hospitality environment and is committed to providing...

  • Hotel Front Office Manager

    5 days ago

    Dublin Pike, Ireland Royal Marine Hotel Full time

    Overview The Royal Marine Hotel is currently inviting applications for the position of Front Office Manager to lead our Front Office team in delivering exceptional guest experiences across our 228 bedroom property. We are looking for a passionate, professional and driven individual who thrives in a fast-paced hospitality environment and is committed to...

  • Front Office Team Leader

    7 days ago

    Dublin, Ireland The Westbury Full time

    The Westbury, Dublin The Westbury blends tradition with contemporary flair. A member of The Leading Hotels of the World, we not only surround our guests in sophistication and style, but place them at the very centre of Dublins social and cultural riches. From the moment guests ascend the hotels central staircase, they are sure to be charmed. Take the...

  • Office Supervisor

    5 days ago

    Dublin, Ireland hays-gcj-v4-pd-online Full time

    Your new company As Office Supervisor, you will join a professional team in a not-for-profit organisation. Your new office is located in D15 and is accessible via public transport. Your new company requires you to join their team on a 12-month FTC fully onsite. Your new role As Office Supervisor, you will lead a team of administrators. Your duties will...