▷ (Immediate Start) PSS Account Manager

18 hours ago


Cork, Ireland Amazon Full time

Job ID: 2689440 | Amazon Joyo Co., Ltd. - B43

The Amazon brand has become synonymous with a superior level of convenience, selection, low prices, and customer service. Amazon's mission is to be Earth's most customer-centric company; to build a place where people can find and discover anything they might want to buy online.

Amazon Merchant service, as one of the three pillar businesses in Amazon, provides enterprises the opportunity to sell their goods on the Amazon platforms globally. Seller Support is the organization within Amazon Merchant business unit that provides world-class support to over 2 million Amazon Sellers in 10 different countries. Seller Support acts as the primary interface between Amazon and its business partners, providing timely and accurate operational support to Merchants, addressing chronic system issues, and developing internal procedures to improve customer experience.

Key Job Responsibilities

1. Provide proactive and reactive support by managing a catalog of sellers in constant growth.
2. Work with other departments such as PQ team and Account Management team to resolve Seller issues and questions.
3. Drive improvement defects that may impact seller account health or good standing.
4. Develop relationships with each seller account and manage outreach campaigns.
5. Conduct root cause analysis by recognizing seller contact patterns and performance trends.
6. Serve as the escalation point for Sellers, managing sensitive situations with integrity.
7. Create an open environment for Sellers to communicate their needs or concerns.
8. Capture success stories and surface innovative ideas for improvement.
9. Contribute to building a positive team environment and aid team members.

BASIC QUALIFICATIONS

1. Bilingual or trilingual skills, fluent in English writing.
2. Excellent communication skills (verbal and written) with external leadership and internal operations teams.
3. Proven skills using data to drive analysis for business decisions using Excel or other analytical tools.
4. Track record of taking ownership and delivering results while liaising between clients and internal teams.
5. Knowledge in account management.
6. Effective communication, composure, and professional attitude.
7. Strategic and tactical thinking to implement creative solutions.
8. Time management and multitasking skills, self-discipline, and ownership.
9. Desire to work with Sellers to grow their business.

PREFERRED QUALIFICATIONS

1. Desire to provide the highest quality customer experience.
2. Strong attention to detail and follow-through.
3. Basic understanding of XML and SQL concepts for data analysis.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation during the application and hiring process, please visit this link for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr


  • Artic Driver

    24 hours ago


    Cork, Ireland QED Recruitment Full time

    SUMMARY OF ROLE: We are currently recruiting for an experienced Artic Driver for our Client based in Cork City. This is a full-time role with an immediate start. KEY RESPONSIBILITIES: Driving tautliners with ambient stock to Limerick, Galway, Portlaoise depots, with max 4 drops per trip. There is no manual work involved. Routes remain static every week....


  • Cork, Ireland Duffy Alexander Recruitment Full time

    Exciting Career Opportunity at a leading Private Hospital in Cork Join a Dedicated Team of Healthcare Professionals! Position: Senior House Officer (Medical & Surgical) - Immediate Start Department: Medical and Surgical Hours: 39 hours/week Remuneration: Competitive, based on experience Contract Length: Initial 6 Months with a view to permanency...


  • Cork, Ireland FRS Recruitment Full time

    A well-established manufacturing company based close to Watergrasshill in Cork is looking for a skilled and reliable Accounts Assistant to join their team. Reporting to the Company Accountant, this is a part-time, on-site role requiring 3 or 4 days per week (Negotiable /Flexible) Main Responsibilities: Managing day-to-day accounts payable and receivable...


  • Cork, Ireland Collins McNicholas Recruitment Full time

    Due to continued growth and expansion, our client is seeking to hire a Newly/Part Qualified Accountant to join their team in Carrick-on-Suir. This accountant will be joining a very well established and reputable national accounting practice. The successful candidate will become a key member of a vibrant team of proactive accountants, tax advisors and...


  • Cork, Ireland Mmd Construction Ltd Full time

    This is a fantastic opportunity for a highly motivated and ambitious Contracts Manager who wants to work on exciting projects and join a growing team on a permanent basis. Duties: 1. Close involvement/communication with all disciplines, Client, Architectural, Engineering and EHS Practices involved in MMD contracts. 2. Develop a detailed program for works...

  • Shift Manager

    24 hours ago


    Cork, Ireland Nutricia Infant Nutrition Ltd TA Danone Full time

    Danone Nutricia Early Life Nutrition is a division of the Danone Group with the overall Group employing 100,000 talents in over 60 countries worldwide. Macroom Supply Point is a strategic spray drying factory within the division, being a major supplier of infant formula to other plants within the network. Shift Managers are responsible for the overall...

  • Senior Engineer

    24 hours ago


    Cork, Ireland BAM Civil Full time

    Building a sustainable tomorrow We are currently seeking a Senior Engineer to join our Civil team in Co Cork. Your mission Conduct your work in a safe manner - correct and take responsibility to ensure that all works are carried out to the highest Health and Safety standards. Ensure work is carried out to the highest of quality standards and implement BAM's...


  • Cork, Ireland DPS Group Global Full time

    Arcadis DPS Group work at the frontier of facility delivering innovative and ground-breaking solutions for our clients on the most exciting and high-profile projects around the world, designing some of the most complex and specialized facilities under construction today. Our business is growing, and we are recruiting key team members. Look no further if you...


  • Cork, Ireland Kids 'R' Kids of Greenville and Mauldin Full time

    AtkinsRéalis is one of the world’s leading providers of engineering professional consulting and support services with offices across Ireland. We are looking for Onshore HV Cable Engineer with relevant experience required immediately to work in the Dublin, Cork, Galway, and Dundalk offices. Types of projects you will be involved in: - HVDC...


  • Cork, Ireland NetApp Full time

    About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people. If this sounds like something you want to be part of, NetApp is the...


  • Cork, Ireland Amazon Full time

    Transportation Financial Systems (TFS) owns the technology components that perform the financial activities for transportation business. These systems are used across all transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments and cost allocation...


  • Cork, Ireland Reperio Human Capital (Ireland) Ltd Full time

    Junior Electronic Design Engineer - Cork City Centre € Looking for those at the start of their career in Electronics or perhaps looking for their next role in the industry to join a semiconductor focusing in the Power Electronics space. You will be working closely alongside the engineering manager who will help to provide plenty of scope to upskill while...


  • Cork, Ireland Musgrave Limited - Group Full time

    Musgrave is one of the Europes most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 15 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market...


  • Cork, Ireland BioMarin International Limited Full time

    Manager Cost Accounting - Shanbally, Ringaskiddy, Cork 12 Month Contract Hybrid role (2-3 days per week onsite) Closing Date: Thursday 16th January 2025 SUMMARY DESCRIPTION BioMarin is seeking a highly motivated Cost Accounting Manager to join our Technical Operations (TOPS) Finance team. The Cost Accounting Manager will be part of the Consolidated Reporting...


  • Cork, Ireland Brightwater Full time

    Financial Controller Our client a leading not for profit organisation based in Cork are hiring for a Financial Controller to join their team. It is a great organisation with really good values. This is a permanent role and our client will also consider candidates on an interim basis if you are available for an immediate start. Purpose of Role The Financial...


  • Cork, Ireland Global Professional Consultants Full time

    Senior Engineer A Tier 1 Main Contractor is seeking a Senior Engineer to work on a Pharmaceutical Project in Cork. Duties: Verify the accuracy of calculations in plans, drawings, and quantities. Manage and interpret contract design documents from the client or architect. Collaborate with consultants, subcontractors, supervisors, planners, quantity surveyors,...


  • Cork, Ireland CareerWise Recruitment Full time

    An EHS Specialist is required by CareerWise Recruitment to join our Cork based Biopharma client . Role will provide EH&S project support to the Cork site Initial 12-month contract role on offer. ROLE: * Conduct EHS Impact Assessments (IA) as part of Management of Change process to ensure that all EHS requirements and company standards are incorporated. *...

  • Information Officer

    24 hours ago


    Cork, Ireland Citizens Information Phone Service (CIPS) Full time

    Citizens Information Phone Service (CIPS) provide free, confidential and impartial information, advice and referral services to the public on social services, rights and entitlements. CIPS is currently seeking to recruit twofull-time permanent Information Officersandform a Panel of Qualified Candidatesfrom which allpermanent, full time Information Officer...


  • Cork, Ireland CPL Full time

    Management Accountant Are you a seasoned management accountant seeking your next challenge? My client an established company in Cork, at the forefront of the industry, is looking for an experienced management accountant to join their team. This is a fantastic opportunity to manage the accounts function in a dynamic and thriving environment. About the...


  • Cork, Ireland Eirkoo Full time

    Our client, a leading Credit Union based in Cork, are looking to add a qualified and experienced Loan Underwriter to their growing team. This is an excellent opportunity for those looking to progress their careers within the world of financial services. The Loan Officer position will assist in facilitating lending to members of the Credit Union in accordance...