Incident Manager/Tech Ops Engineer, Central Technical Operations Services
3 days ago
Incident Manager/Tech Ops Engineer, Central Technical Operations Services (C-TOS)
DESCRIPTION
Central Technical Operations Services (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by providing large scale event and incident management. Our support engineers are front-and-center in driving down event duration by utilizing their operational experience, knowledge of best practices, and effective usage of incident management tools.
We're looking for Incident Managers/Tech Ops Engineers who have owned or participated in operational and/or incident management for at least one large-scale enterprise. When it experiences major issues, part of your job will be to respond to it within minutes and ensure the best course of action is taken. This experience will expose you to all things Amazon.
Our engineers are encouraged to build solutions to problems while sharing the benefit of those solutions with other service teams. This is an excellent opportunity to join one of Amazon's world-class teams of engineers, and work with some of the best and brightest while also developing your skills and career within one of the most dynamic, innovative and progressive technology companies. In addition to a stimulating and fun working environment, Amazon offers mentoring programs with experienced engineers, regular tech talks with technology Principals, and well-defined career paths for motivated engineers who want to contribute to our culture of operational excellence and customer-focused technical innovation. This position will be part of a globally distributed team of 20+ engineers across Austin, Dublin, and Sydney to allow for 24x7 coverage.
Key job responsibilities
• Be a technology evangelist and use your deep knowledge to solve business problems
• Reduce mean time to resolution for all incident types
• Design and/or build world class listening systems
• Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation, design new standard operating procedures
• Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
• Automate tasks through creation and maintenance of scripts and tools
• Respond to and complete customer requests within SLA via a trouble ticketing system
• Take part in a "follow the sun" rotation split between Seattle, Dublin and Sydney sites, including weekends and holidays
• Mentor peers in your areas of technical and operational strength
• Participate in the interviewing process
BASIC QUALIFICATIONS
• Bachelor's degree in Computer Science or related.
• Relevant experience in a large-scale online technical operations environment
• Strong Incident Management skills
• Experience scripting in at least one interpreted language (e.g. Java, Python) as well as shell
• Experience using Linux and networking fundamentals
• Experience driving collaborative projects from conception to delivery
• Experience in Agile/Scrum or related collaborative workflow
PREFERRED QUALIFICATIONS
• Confidence to drive and manage large conference calls
• Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Effective prioritization and time management
• Effective organizational skills to maintain a consistently high standard of operations in a busy environment
• Excellent troubleshooting skills and a commitment to document findings
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
#J-18808-Ljbffr
-
Tech Ops Engineer
3 days ago
Dublin, Ireland Amazon Full timeTech Ops Engineer - Incident Management, Central Technical Operations Services (CTOS) Job ID: 2791669 | Amazon Support Services Pty Ltd Amazon is seeking an exceptional Systems Engineer to join our world-class Central Technical Operations Services (C-TOS) team as an Incident Manager. As the first line of defense for maintaining high availability on the...
-
Apply Now: Tech Ops Engineer
3 days ago
Dublin, Ireland Amazon Full timeTech Ops Engineer - Incident Management, Central Technical Operations Services (CTOS) Amazon is seeking an exceptional Systems Engineer to join our world-class Central Technical Operations Services (C-TOS) team as an Incident Manager. As the first line of defense for maintaining high availability on the Amazon Retail Website, our C-TOS group provides...
-
Dublin, Ireland Amazon Full timeIncident Manager/Tech Ops Engineer, Central Technical Operations Services (C-TOS) Job ID: 2794332 | Amazon Development Centre Ireland Limited Central Technical Operations Services (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by...
-
Dublin, Ireland Amazon Full timeIncident Manager/Tech Ops Engineer, Central Technical Operations Services (C-TOS) Job ID: 2794332 | Amazon Development Centre Ireland Limited Central Technical Operations Services (C-TOS) is the first line of defense for maintaining high availability in the Amazon Retail Website. We make customer impacting events shorter, less frequent, and less severe, by...
-
Dublin, Ireland Amazon Full timeAWS Incident Response is at the heart of high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management. Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the...
-
Technical IT Manager
5 days ago
Dublin, Ireland Guidant Global Full timeTechnical IT Manager - Infrastructure Solutions Salary Level = €85-90K - No other benefits, apart from paid holidays & contributory pension. International Outsourcing Services Multinational is seeking a specialist within its Technology Solutions / IT Operations Services Division, to be based primarily on-site in a demanding public-sector client site in...
-
Dublin, Ireland Amazon Full timeAmazon’s Incident Prevention Analytics team (IPA) in Dublin is looking for a Sr. Technical Program Manager to drive programs improving Amazon's service reliability. Ensuring a highly available experience is a massive challenge across 26 marketplaces’ websites & mobile-apps, powered by tens of thousands of backend services. Multiply this width of scope...
-
Tech Services Engineer – Powerplant
2 days ago
Dublin, Ireland Ryanair Ltd. Full timeRyanair are currently recruiting for a Tech Services Engineer to join the Powerplant Dept of Europe’s Largest Airline Group! This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years. The successful candidate will be reporting to the Head of Powerplant/Deputy Powerplant...
-
Dublin, Ireland ENGINEERINGUK Full timeSoftware Development Manager, AWS Incident Tooling & Response DESCRIPTION AWS Resilience owns services that prevent and respond to availability and security issues for all AWS Services. In other words, we're the people who keep the cloud running. We work on the most challenging problems, with constant new services and possible failure modes to prevent - and...
-
Assoc Dir, Technical Operations
7 hours ago
Dublin, Ireland HRM Recruitment Limited Full timeAssoc Dir, Technical Operations (Head of function - SLT Member) Our client is a global leader in the Pharmaceutical, Biologics and Healthcare market sectors with revenues globally exceeding north of 40bn per annum. With over 50,000 employees globally and operating in over 170 countries worldwide, this business is a leader in immunology, oncology,...
-
Dublin, Ireland Amazon Full timeSoftware Development Engineer, AWS Incident Tooling & Response Amazon Web Services is the largest consumer cloud offering in the world, powering cutting edge science, rapidly growing start-ups and industry-leading companies. The AWS Incident Response Systems team is building systems to ensure these AWS customers can rely on the highest-availability,...
-
Dublin, Ireland ENGINEERINGUK Full timeSoftware Development Engineer, AWS Incident Tooling & Response DESCRIPTION Amazon Web Services is the largest consumer cloud offering in the world, powering cutting edge science, rapidly growing start-ups and industry-leading companies. The AWS Incident Response Systems team is building systems to ensure these AWS customers can rely on the...
-
Immediate Start! Procurement Ops Specialist
13 hours ago
Dublin, Ireland West Pharmaceutical Services, Inc Full timeSelect how often (in days) to receive an alert: Title: Procurement Ops Specialist Requisition ID: 67338 Location: Dublin, Leinster, IE Department: Procurement Who We Are: At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when...
-
Service Management Consultant
4 days ago
Dublin, Ireland Irish Life Group Services Limited Full timeHybrid role based in our City Centre offices What we offer We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week. We offer a comprehensive benefits package including competitive salaries and...
-
Tech Services Engineer – Powerplant
5 days ago
Dublin, Ireland Ryanair Full timeDescription Ryanair are currently recruiting for a Tech Services Engineer to join the Powerplant Dept of Europe’s Largest Airline Group! This is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years. The successful candidate will be reporting to the Head of...
-
Technical Operations Project Director
5 days ago
Dublin, Ireland Technical Concept GmbH Full timeAmicus Therapeutics is a global, patient-dedicated biotechnology company focused on discovering, developing, and delivering high-quality medicines for people living with rare metabolic diseases. Position Summary The Director of Technical Projects will be a highly motivated individual ready to work within a Technical Operations group consisting of...
-
Operations Manager
5 days ago
Dublin, Ireland Manpower Group Full timeOperations Manager-Dublin Are you an experienced Operations or Service Manager with over 2 years' experience leading technicians in an Automotive environment? Our client is looking for an excellent, hands-on Ops Manager to join their team in South Dublin, promoting a culture of efficiency and service excellence. What's on offer: Salary-up to 65k DOE Company...
-
IP Operations Engineer
6 days ago
Dublin, Ireland Three Ireland (Hutchison) Limited Full timeIP Operations Engineer - IP Operations Engineer In our world things change by the millisecond. We build the technology that creates amazing moments and better connects our customers. Ready to play your part? Join us and Be Phenomenal. Working towards the same shared goal of better connectivity, our tech teams enjoy a high degree of freedom. We love hearing...
-
Service Delivery Manager
13 hours ago
Dublin, Ireland Pure Storage, Inc. Full timeSHOULD YOU ACCEPT THIS CHALLENGE... Pure's Tech Support organization is upwards of 400+ employees across multiple locations in California, Utah, Ireland, Prague, Singapore, Australia and Japan. All of the support teams are continuing to grow overall; Utah is our largest center providing 24/7 Support with over 250 team members. Tech Support is a key...
-
Dublin, Ireland Amazon Full timeFY26 Solutions Architect Wow, Field-AGS-APJ-Tech-CS Job ID: 2842608 | Amazon Web Services Japan GK Are you passionate about collaborating with technology and business leaders to deliver cloud-based solutions? Amazon Web Services (AWS) is seeking recent graduates, early career professionals, and advanced career professionals with limited technical...