(Apply Now) Security Tools Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Security Tools Engineer on the Platform Security engineering team, you will play a key role in advancing our security posture by building, integrating, and maintaining the tools that support our security and ITSM processes. This technical position is responsible for engineering robust solutions that enable effective monitoring, assurance, and response across the organization. You will collaborate closely with subject matter experts to deliver scalable and impactful security capabilities.

This position is an individual contributor role reporting to the Director, Platform Security.

Responsibility

- Administer, maintain, and optimize endpoint security tools (e.g., EDR, antivirus, device control)
- Engineer and implement integrations between security tools and other IT or security platforms to enhance detection and response capabilities
- Troubleshoot and resolve issues related to security tool deployment, configuration, and ongoing performance
- Collaborate with IT, security, and operations teams to ensure seamless integration and operation of security tools
- Monitor tool health, coverage, and effectiveness; generate and analyze reports to identify gaps or areas for improvement
- Automate repetitive tasks and processes using scripting or orchestration tools to improve efficiency and consistency
- Assist in evaluating, testing, and onboarding new security tools and technologies as business needs evolve
- Develop and maintain documentation for tool configurations, integrations, and standard operating procedures
- Serve as a subject matter expert (SME) for endpoint security tools, providing technical guidance and support to team members and stakeholders
- Contribute to the development and execution of a long-term security tooling strategy, including tool selection, lifecycle management, and process improvements

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

- Bachelor’s degree in Computer Science, Information Security, Information Technology, or a related technical field, or equivalent practical experience
- 2+ years of experience in security engineering, IT security operations, or a closely related technical discipline
- Experience in one or more security domains, such as vulnerability management, configuration compliance, attack surface monitoring, SIEM/SOAR, or ITSM integrations
- Experience in coding for tool integration and automation (e.g., Python, PowerShell, Java, or similar), including experience with APIs, scripting, and workflow automation
- Experience with security assurance, risk management concepts, and industry best practices
- Experience working within ITSM ecosystems (such as ServiceNow or equivalent) and a solid grasp of ITSM principles

Preferred

- Demonstrated analytical and problem-solving abilities, with a track record of working both independently and collaboratively with subject matter experts
- Excellent verbal and written communication skills, with the ability to convey complex technical information to both technical and non-technical audiences
- Experience deploying and managing enterprise endpoint security solutions at scale
- Hands-on experience integrating security tools with SIEM, SOAR, or ITSM platforms
- Familiarity with infrastructure-as-code (IaC) tools (e.g., Terraform, Ansible) for security automation
- Advanced troubleshooting skills in complex, distributed environments

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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