Senior Machine Learning Scientist

3 hours ago


Dublin, Ireland NLP PEOPLE Full time

What’s the opportunity?

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product-focused team. We work in partnership with Product and Design functions of teams we support. Our team’s dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models to cutting-edge unsupervised clustering algorithms to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing?

1. Identify areas where ML can create value for our customers
2. Identify the right ML framing of product problems
3. Work with teammates and Product and Design stakeholders
4. Conduct exploratory data analysis and research
5. Deeply understand the problem area
6. Research and identify the right algorithms and tools
7. Be pragmatic, but innovate right to the cutting-edge when needed
8. Perform offline evaluation to gather evidence an algorithm will work
9. Work with engineers to bring prototypes to production
10. Plan, measure & socialize learnings to inform iteration
11. Partner deeply with the rest of the team, and others, to build excellent ML products

What skills might I need?

1. Broad applied machine learning knowledge
2. 3-5 years applied ML experience
3. Practical stats knowledge (experiment design, dealing with confounding etc)
4. Intermediate programming skills
5. Strong communication skills, both within engineering teams and across disciplines
6. Comfort with ambiguity
7. Typically have advanced education in ML or related field (e.g. MSc)
8. Scientific thinking skills

Bonus skills & attributes

1. Track record shipping ML products
2. PhD or other experience in a research environment
3. Deep experience in an applicable ML area (e.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering)
4. Strong stats or math background
5. Visualization, data skills, SQL, matplotlib, etc.

Benefits

We are a well-treated bunch, with awesome benefits If there’s something important to you that’s not on this list, talk to us

1. Competitive salary and equity in a fast-growing start-up
2. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
3. Regular compensation reviews – we reward great work
4. Pension scheme & match up to 4%
5. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
6. Flexible paid time off policy
7. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
8. If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
9. MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
10. Relocation support for those moving to our offices

Company:

Intercom

Qualifications:

Language requirements:

Specific requirements:

Educational level:

Level of experience (years):

Senior (5+ years of experience)

Tagged as: Bayesian Methods, Data Analysis, Industry, Ireland, Neural Networks, NLP

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