Senior Operations Team Lead

Job Title: Senior Operations Team Lead (SSG) Reporting To: Head of Operations Location: 123 St Stephens Green, Dublin 2 School (or department): Student, Academic & Regulatory Affairs (SARA) Contract type/duration: Specified purpose contract, up to 12 months Closing date for applications: 7th of December 2025 RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere, and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission "To educate, nurture and discover for the benefit of human health". We seek candidates whose experience to date has prepared them to contribute to our commitment to the "Race Equality Action Plan 2025-2029" at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent. For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud that RCSI ranks first in the world for "Good Health and Well-being" in the Times Higher Education #SDG #SDG Impact Rankings 2025. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose. Innovating for a Healthier Future 2023-2027 is RCSI's new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals - with a particular focus on Goal 3, which targets good health and well-being. More details about RCSI can be ; in particular. At RCSI, our core values of Respect, Collaboration, Scholarship, and Innovation are at the heart of everything we do. We are committed to creating an inclusive and supportive environment where every colleague is valued and empowered to thrive. Our dedication to these values ensures that we foster a culture of mutual respect, open collaboration, continuous learning, and innovative thinking. Join us at RCSI, where your contributions will be recognised, and you will be part of a dynamic team making a real impact on global health. About Team and Role This is an excellent opportunity for an ambitious individual to join an evolving and expanding team in a fast-paced, dynamic organisation. The successful candidate will work within the Operations and Examinations function of RCSI, providing operational delivery focused support to undergraduate programmes. As a Team Lead, your principal focus will be to lead a team of approx. 4, to maintain and enhance the planning, implementation, and delivery of Teaching, Learning and Clinical Placement activities spanning the Schools of Medicine, Pharmacy and Physiotherapy. The post would suit an enthusiastic and self-motivated administrator who is experienced in operational delivery and is seeking to further their career. The ability to work independently, managing a busy workload with competing priorities to tight deadlines is essential, as is attention to detail and accuracy. They must have a highly professional approach to work with a willingness to work as part of a team that offers support to colleagues across the institution and possess excellent organisational and communication skills. To provide effective, efficient, and professional services it is expected that the successful candidate be flexible in terms of hours of work and will maintain confidentiality, diplomacy, and tact regarding internal and external relations. Key Responsibilities The operational duties of our Undergraduate teaching programmes will be shared amongst two Senior Operations team leads and a Head of Operations. As a Senior Operations Team Lead, you will manage a team of Operations Coordinators and be responsible for the day-to-day coordination of the St Stephens Green Campus Team. Additionally, this role will be expected to provide cover, as appropriate, across the full span of undergraduate teaching, learning and Clinical Placement activities as required. The Operations team will work hand-in-hand with the Examinations Team on a daily basis supporting the end-to-end academic journey for each of the relative programmes. A key part of this role, in conjunction with the Head of Operations is to maintain a positive working relationship with the Head's of Schools and relative Year Leads to deliver a seamless student journey. Operational Delivery Provide high-level professional administrative support to academic staff and students, providing front-line cover when required. To manage the allocation of Student Queries, including placements, to the operations support team including reporting of data as required. Management of teaching schedules, including room bookings and space planning across RCSI sites. To manage the annual update of Moodle and ensure consistency of materials across all programme's and years. Management and coordination of the annual Student Rollover and maintenance of class lists, including LOAs, appeals and allocation of learning communities. To manage the allocation of students with reasonable accommodations in conjunction with the Learning Support Service. To maintain the Vaccination Monitoring programme that tracks immunization requirements across their undergraduate programme. Management and coordination of the annual/programme Mandatory Courses and Team training needs (Kaizen / In-Place, Moodle, etc) including statistical reporting of completion data. To manage & support the academic journey of Erasmus and Exchange students. Continuous Assessment management (a defined list of assessments) including in module assessments and clinical rotation aligned assessments/portfolios - in line with the associated Technology systems. Meticulous management of continuous assessment data associated with the Operations Team delivery, ensuring close attention to detail and accuracy of data. Support student services in implementation and coordination of UG Student Orientation programme. To manage the annual schedule of Weekly Academic meetings and individual Year Committee meetings To manage approved Appeals -processing and amending student records/progression as appropriate. Build close working relations with the Examinations Team to ensure seamless delivery of assessments for each of the schools. To respond to staff, student and external (Sponsor) queries and requests in a timely manner. To manage change requests and participate in scheduled User Acceptance Testing (UAT) of core technology systems as required. Ensure team and individual compliance with the annual PDP process to ensure the team are meeting their professional and individual goals, as well as the strategic goals of the university. Quality Improvement Management of the associated SOPs (standard operating procedures) and supporting documentation. To audit procedures and processes on a regular basis in tandem with the Head of Operations to review effectiveness and efficiency. Manage ad hoc projects as they arise from Operations and Academic Leads To build and maintain strong working relations with Academic teaching Staff in respect of programme management and delivery both locally in Ireland and with our overseas campuses in Bahrain and Malaysia. To maintain accurate records and archives in relation to each of the programmes as required. Knowledge & Experience (essential): People management experience. Excellent IT skills including proficiency with Microsoft Office, including Excel. Excellent relationship building and interpersonal skills to maximise individual and team effectiveness. Strong communication and presentation skills. Excellent organisational skills with a high level of accuracy and attention to detail. High degree of independence, flexibility, initiative, and commitment. Proven record of accomplishment of managing tasks and time. Adapt positively to change and respond effectively to changing needs and circumstances. Flexibility to work irregular hours on occasions as required. Knowledge & Experience (desirable): Experience and a proven record of accomplishment in a similar role. Project Management/Process Improvement qualification is an advantage (Lean Six Sigma etc.). A background in working with data/databases is an advantage. We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application - we'd love to hear from you. Application Process Please apply online through the RCSI careers portal on the closing date with your CV and cover letter. Informal Enquiries: Informal enquiries are invited in the first instance through Clarissa Disconzi, Human Resources Department (email: ). All applications for this post must be made through the career's webpage Clarissa can arrange for relevant queries on the academic aspects of the role to be addressed by the hiring manager. Please note we do not accept CVs directly. Garda vetting and occupational health review may be required for this role, depending on the nature of the duties and responsibilities. Further information will be provided during the recruitment process. Eligibility to Work in Ireland Please note that we are unable to offer visa sponsorship for this role. Applicants must have unrestricted right to work in Ireland.