
▷ [Apply in 3 Minutes] Technical Support Engineer
1 week ago
Direct message the job poster from Kieran Knight Consulting
Technical Support Engineer - Market leading global financial company
Mid-level
Contract: 12 months +
Location: Onsite 5 days a week, Central Dublin
Experience Level: 5+ years
We’re seeking a skilled Technical Support Engineer to deliver exceptional end-user support in a fast-paced enterprise environment. You’ll be the frontline expert, covering both 1st and 2nd line support, ensuring workplace technology runs smoothly while providing white-glove service to VIP.
What we’re looking for 4+ years’ IT support experience in enterprise environments (finance sector ideal)
Strong knowledge of:
Windows 10 & Windows Server (2012/2016+)
Active Directory
Microsoft Exchange (EXCH & EXO)
Microsoft Office Suite
Microsoft 365 services (O365, Teams, Zoom, SaaS tooling)
Microsoft Endpoint Manager / Intune
Basic experience with PowerShell (Exchange Online/Azure)
Confident supporting hardware: Thin Clients, Laptops, iOS devices
Passion for improving user experience and maintaining high standards
Calm under pressure, clear communicator, and confident supporting VIPs
Nice to have Box
IGEL UMS
ServiceNow ITSM
What will you be doing: Resolve IT tickets across applications, devices, access, and infrastructure
Escalate complex issues to L3/engineering when required
Document fixes and build out the support knowledge base
Spot support trends, recommend automation, and improve processes
Provide incident response and root cause analysis
Troubleshoot via service desk, email, Teams, phone, and walk-ups
Deliver both remote and on-site support using efficient methods
Set up, test, and deploy hardware/software (new builds, break-fix, MAC tasks)
Provide white-glove customer service across all channels
Proactively engage users to prevent issues before they escalate
Follow up to ensure issues are fully resolved and users are satisfied
Maintain and update internal and customer-facing documentation
Log and track all activity in the service management system
Identify recurring problems, propose fixes, and test new technologies
Lead end-user tech projects: migrations, deployments, and new tool rollouts
This represents an excellent opportunity to work with a market leading global financial organisation. If your profile matches the above, please send your CV.
Seniority level Mid-Senior level
Employment type Contract
Job function Information Technology
Industries Financial Services, Investment Banking, and Venture Capital and Private Equity Principals
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