Software Development Manager

Software Development Manager (L6), DSP Tech

The Delivery Service Partner (DSP) Tech team is at the heart of Amazon's transportation network, supporting scalable, innovative, and cost-effective delivery operations globally. Operating in 18 countries and delivering over 10 billion packages annually, DSP Tech drives the majority of Amazon Logistics (AMZL) worldwide volume. Our mission is to empower delivery vendors to build high-quality, safe, and sustainable logistics companies.

We are committed to exceeding customer expectations through cutting-edge, mobile-first strategies and highly scalable systems that support the entire logistics lifecycle. Our platforms are designed for global use and leverage multi-tenant technology, enabling Amazon and hundreds of developers to innovate and grow at scale.

As a Software Development Manager for DSP Tech, you will lead the development of the next-generation DSP Onboarding, Fleet management & safety, Engagement and logistics portal platform. This platform helps Amazon, DSPs, and drivers around the world manage one of the largest and safest delivery operations on the planet.

You will own the product roadmap and oversee the design, development, testing, deployment, and operations of multiple critical services. Your leadership will guide the team through complex and rapidly evolving demands, ensuring alignment with Amazon’s high standards.

To succeed in this role, you must be a hands-on technical leader with a deep understanding of the software development lifecycle, including design, development, documentation, testing, and operations. You should also have experience working with Generative AI technologies, including training and deploying models. You will collaborate across functional and technical teams at all levels of the organization, driving innovation and delivering impactful results.

Key Job Responsibilities

A successful candidate will be responsible for the end-to-end ownership of a technology team and its direct service dependencies, and setting the technical vision for developing our systems to serve our customer’s needs. The candidate will have proven ability to hire and develop a diverse software engineering team that is customer-focused, team-oriented, and has the ability to work independently under time constraints to meet deadlines. We aim to create a highly technical and entrepreneurial culture and you will help us foster that.

The candidate will show strong business and technical judgment that will accelerate time to market of releases, while incrementally moving our services towards the north star vision.

A Day in the Life

You will be part of a team that is responsible for overseeing the Logistics Portal team, ensuring timely delivery of features and enhancements. Drive the development of centralized capabilities, including authentication, authorization, observability, and user analytics. Enhance developer and user experience through tool improvements, scalability, and performance optimization.

You are also responsible for developing and leading the strategy for integrating Generative AI solutions into Logistics and DSP operations. Partner with research and engineering teams to build and deploy GenAI models and systems. Stay ahead of industry trends, evaluating new AI technologies and tools for potential adoption. Candidates need to have strong ownership, passion to provide great customer experience, excellent dive deep, and a heart to think big.

About the Team

The DSP Tech Capacity Tools team builds innovative platforms to empower Delivery Service Providers (DSPs) to operate efficiently and independently within Amazon's logistics network. Key among these tools is the Logistics Portal, a global, centralized platform designed to help DSPs scale delivery capacity, improve service quality, reduce costs, and manage risks. The portal integrates essential features such as user management, authentication, authorization, and analytics to support seamless operations.

Another critical solution is the Fleet Management Tool, which helps DSPs lower vehicle-related expenses by providing leasing, maintenance, and branding support. Additionally, tools like Scheduling, DSP Onboarding, and Communication Tools ensure smooth collaboration between Amazon and DSPs, streamlining business processes and enabling growth.

Diverse Experiences

The DSP Tech team values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 7+ years of relevant engineering experience
- 2+ years of people management experience, managing engineers
- Experience in partnering with product and program management teams
- Bachelor's degree and/or Master's degree in Computer Science or equivalent
- A minimum of 2 years of management experience
- A minimum of 2 years of relevant development and design experience
- Experience in building high-performance, highly-available and scalable distributed systems
- Experience with employee development, performance management and delivering results
- Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverables
- Presentation and written communication skills are essential, as is the ability to build partnerships with senior leaders across a variety of groups throughout Amazon

Preferred Qualifications

- Proven experience establishing metrics for measurement of engineering and operational excellence
- Proven experience in innovative business practices that have been game-changing for business evolution

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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