Job – Information Technology Services Officer

6 days ago

Galway, Ireland ICE Jobs Full time

To Apply for this Job Click Here

Information Technology Services Officer - Fluent Irish

Location- Furbo, Co Galway

Contract Term: Fixed-Term Purpose Contract – 1 year

Role Purpose: To maintain, manage and effectively support the organisation’s IT infrastructure and services, ensuring security, reliability and optimal performance of systems to meet the organisation’s operational needs.

Main Duties: Operations and Support

- Conduct regular checks on systems to ensure that IT and communication services are functioning properly and available every day
- Identify and effectively resolve issues related to service outages as they are raised with the Division
- Conduct regular monitoring of systems to keep them safe from virus attacks, malware, and spyware, as far as possible
- Perform regular backups to ensure that current copies of systems and data are always available
- Properly maintain user accounts by creating, modifying, or removing them as necessary
- Work with the Digital Network to provide IT support

Maintenance

- The IT Services Officer will implement critical service patches (e.g., security) on systems in a timely manner and upgrade administrative tools as necessary
- Help ensure that all parts of the ICT infrastructure are covered under maintenance contracts with suppliers
- Ensure that the organization’s ICT infrastructure is flexible and improve it as necessary
- Keep computer rooms, communication cabinets, computer equipment, and cables clean and in good order
- Ensure that an up-to-date record of ICT procedures and necessary information to provide IT service is maintained
- In cooperation with the Chief Information Officer, test Disaster Recovery Plans and backup/security systems periodically to ensure they are functioning effectively
- Help the Chief Information Officer ensure that ICT policies, standards, and procedures are regularly reviewed and updated
- Keep accurate records of any maintenance performed on the ICT infrastructure
- Keep an accurate record (Asset Register) of all ICT equipment
- Help the Chief Information Officer deal with issues raised by any ICT audit

Service Provision

- Provide ICT services to new staff members and make any other necessary changes across the organization
- Participate in ICT projects and provide advice on specific ICT and security issues
- Provide systems for new services and initiatives
- Consult with external suppliers and consultants to implement new infrastructure and systems
- Keep up to date with cybersecurity developments

Academic Qualifications

- Degree in Computer Science, Information Technology, software engineering or related field

Knowledge, Skills and Experience These are the desirable requirements for this post:

- Proven experience in managing and maintaining IT and communication systems
- Good knowledge of server systems, storage networks, backup facilities and networks (WIFI, LAN, broadband) Good skills in resolving technical problems and ability to identify and resolve problems quickly
- Experience in cybersecurity management and protection against viruses, malware and spyware; knowledge of backup systems and disaster recovery plans
- Experience working with external suppliers and ICT consultants; understanding of ICT policies and standards
- High competence in Irish (as a working language)
- Experience providing support to users in a business environment

To Apply for this Job Click Here

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