Senior IT Support Engineer

WELCOME TO MARS CAPITAL

Mars Capital Finance Ireland DAC (“Mars Capital”) is part of Arrow Global Group Limited, which is one of Europe’s leading integrated asset managers with €112bn Assets Under Management (“AUM”) and 4,400 employees across five jurisdictions

Mars Capital was established in 2015 and is a Regulated Credit Servicing Firm, authorised by the Central Bank of Ireland and located in Dublin 2. Mars Capital has the capacity and regulatory authority to service loans secured against properties and has €8bn AUM, experiencing significant growth in recent years. We provide services that span the full lifecycle of a loan post origination, from drawdown through to loan administration, asset management, enforcement as well as syndication, securitisation, and standby servicing.

We value our relationship with our clients and believe that our deployment of dedicated, Dublin-based project and asset management teams give us a competitive advantage over other competitors who operate a shared services model across their portfolios. Placing the customer first in a simple and efficient manner in line with our regulatory obligation is our number one priority.

Our local strategic ambition is to provide value accretive services to institutional clients, while building better financial futures for our customers, clients, communities and colleagues.

Our Culture and Way of Working

We’re entrepreneurial, fast-paced and decisive, working together safely and supportively. We trust our colleagues to make the right decisions and are brave enough to acknowledge mistakes and to learn from them. Celebrating success, we reward those who help us to achieve exceptional long-term results.

We’re inclusive and encourage our colleagues to be themselves. Our culture supports the difference that makes each of us unique. We’re open and eager to embrace new ways of working and have a diverse community, enriched by our local identities that works collaboratively to build a unified and dynamic organisation.

We believe that a supported flexible working approach helps us to retain valued colleagues, enhance wellbeing, increase motivation and encourage a healthy work/life balance. If you’re interviewed, ask about the flexibility involved in this role.

Our Values

Our stakeholders expect us to act in an ethical and responsible way and this is at the heart of how we conduct our business. Our values support this philosophy, and we seek out and reward behaviours that will make us more sustainable, responsible and successful. Our values are- we succeed together; we do the right thing; we’re trusted and valued;and we’re brave and creative.You’ll hear more about these throughout the interview process.

Our STAR Awards provide a fantastic platform to send a special thank you to a colleague who may have gone above and beyond to help you and the business succeed, or someone who has been brave and creative with their own approach to how they work. Values orientated, our Recognition Scheme plays a pivotal role in aligning and celebrating our culture, and simply wouldn’t exist without colleague participation and input.

Our Environmental, Social and Governance (“ESG”) Commitment

We’re committed to investing responsibly and supporting our local communities and charitable organisations. Every colleague is encouraged to take a paid day each calendar year to volunteer for our nominated charities. Internally we are very proud of our four colleague-led engagement groups, who run events/initiatives, that promote our culture and values which is a key part of the life blood of this business.

Job Description

Job Specification: Senior Support Analyst

Role Overview

We are seeking an experienced Senior IT Support Engineer with a background in IT support. The successful candidate will provide first line support and as an escalation point within the Service Desk team, providing advanced technical support, mentoring junior colleagues, and ensuring smooth IT operations across the organization. The role requires deep technical knowledge in Microsoft 365, Azure AD, and Intune, Virtualization, SharePoint Admin alongside strong problem-solving and communication skills.

Note: The is primarily user facing support role with some ad‑hoc project involvement.

Key Responsibilities

Provide advanced support for users across desktop, application, and mobile platforms.

Server maintenance, build and repair of Wintel server.

Resolve first line when needed and act as an escalation point for junior team members complex incidents and service requests, ensuring timely resolution.

Manage and troubleshoot Azure AD user and device issues, including conditional access and identity management.

Configure, deploy, and maintain Intune policies, profiles, and compliance settings across corporate devices.

Network patching and installation of networking equipment.

Support and optimize device management (Windows, iOS, Android) through Intune and Endpoint Manager.

Maintain and improve endpoint security baselines and compliance standards.

Document processes, knowledge base articles, and contribute to Service Desk continuous improvement.

Mentor and support junior team members, promoting knowledge sharing, feedback and documentation.

Collaborate with infrastructure, networking, and security teams to ensure seamless IT operations and risk mitigation.

Key Characteristics

Proactive : Anticipates issues, recommends improvements, and identifies recurring problems.

Ownership mindset : Takes accountability from initial ticket to resolution.

Strong communicator : Able to explain technical solutions clearly to non‑technical colleagues.

Collaborative : Works well with cross‑functional teams and supports junior colleagues.

Customer‑focused : Delivers a high standard of service with empathy and patience.

Organized and detail‑oriented : Manages workload effectively in a fast‑paced environment.

Continuous learner : Keeps up to date with modern workplace and cloud technologies.

Essential Skills

5–10 years in IT Service Desk/Desktop Support roles, with exposure to 2nd/3rd line responsibilities.

Strong expertise with Windows 10/11 VDI & FAT device management and troubleshooting.

Hands‑on experience with Microsoft Intune (Endpoint Manager) for:

Policy configuration (compliance, configuration, device restrictions, etc.)

Application deployment (Win32, LOB, Microsoft Store apps)

Device Enrolment (Autopilot, BYOD, corporate devices)

Advanced knowledge of Azure Active Directory , including:

Conditional Access

Role‑based access control (RBAC)

Hybrid identity (Azure AD Connect)

SSPR

Proficiency with Microsoft 365 administration (Exchange Online, Teams, OneDrive, SharePoint).

Familiarity with endpoint security ( BitLocker, Defender for Endpoint, MFA ).

Good working knowledge of Network Fundamentals (VPN, DNS, DHCP, TCP/IP) for troubleshooting.

Experience with Remote Support Tools (e.g., TeamViewer, RDP, etc).

Experience with Ticketing Systems , SLA adherence and Priority Management (Eg Fresh Service, Service Now, etc).

Scripting knowledge (PowerShell) for automation and troubleshooting (advantageous).

ITIL Foundation certification or strong understanding of ITIL best practices preferred.

Additional Experience (Desirable)

Experience with AWS VPN Client and Infrastructure.

Thin Client & Virtualized environments AWS/Azure/IGEL

Asset Management

Workflow Management within a ticketing system, preferably Fresh Service.

Internet scanning tools and associated policy management such as Zscaler or equivalent.

Email filtering tools and associated policy management such as Mimecast or equivalent.

Patching identification tools such as Qualys and remediations such as Intune script and or NinjaOne.

Network review and troubleshooting with tools such as Meraki.

Qualifications

Preferred but not Mandatory:

Microsoft Certified: Modern Desktop Administrator Associate

Microsoft Certified: Endpoint Administrator / Security Administrator Associate

Microsoft Certified: Azure Fundamentals / Administrator Associate

ITIL Foundation V3/V4

Additional Information

D&I statement

#J-18808-Ljbffr