IT Support Engineer

11 hours ago

Dublin Pike, Ireland Auxilion Ireland Ltd Full time

24x7 Support Engineer

Permanent Contract

Salary 28k eur per annum plus 4k eur shift allowance.

Dublin 4

Shift based – 12 hrs shift pattern (08:00 to 20:00 hrs / 20:00 to 08:00 hrs).

The 12-hour shift pattern consists of two rotations: 08:00 to 20:00 hrs (day shift) and 20:00 to 08:00 hrs (night shift). Shifts are organized in a cycle of four consecutive working days followed by four consecutive days off. For example, 4 days on day shift, followed by 4 days off and 4 days night shift on the next rotation. Candidates must be able to commit to this in order to be considered.

Candidates must possess EU/Irish Passport/valid work permit. (Please note that we are unable to consider Stamp 1G at this time due to shift pattern exceeding 40 hours per week.)

Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion organization you will work directly on a client site (Dublin 4) working closely with the in-house team to provide the best possible technical service and customer experience that the client requires. As an organization we offer all our employees’ access to an online training platform, career progression and a supportive team is comprised of 4 service desk engineers.

What will you be doing:

Acknowledge and respond to event notification

Work within predefined SLA for event resolution.

The 24x7 Service Desk will proactively respond and resolve to as many events as possible

The 24x7 Service Desk will escalates events as required to level 3 team members to resolve events as required. The level 3 team members are based off site.

Log all events in the incident record system

Log a ticket in the service management tool; and

Triage the incident, recording key information in the service management tool.

The 24x7 Service Desk will escalating to additional support (for example On-Call) as required.

Update Incident management log for future recurrence

Access management – password resets, provision of one-time passwords, etc.

Routine checks, tasks and Preventative Maintenance (Health checks, audits, backup management, systems management)

Ensure compliance with all Auxilion and client policies and procedures – e.g. security policy etc.

What experience will you have:

1 to 2 years’ experience supporting and administering enterprise monitoring tools and solutions in a critical service environment.

1 to 2 years’ experience supporting and administering in a range of the following:

Excellent knowledge of desktop, laptop and mobile device hardware and Microsoft OS products including Windows 10, and MS Office2016, Office 365

Video conferencing support

Good communication and teamwork skills and interpersonal skills are key

Third level qualification would be desirable but not essential

Commitment to learning and development of creative support solutions.

Process focused

Customer Orientated

Good communication and teamwork skills and interpersonal skills are key.

Skills:

Troubleshooting

IT Support

Technical Support

#J-18808-Ljbffr

  • Embedded Software Engineer

    11 hours ago

    Dublin Pike, Ireland IT Search Full time

    Principal Recruitment Consultant | IT Search Embedded Software Engineer Dublin (Hybrid) Up to €70,000 + bonus & benefits IT Search has partnered with a growing technology company based in Dublin who are expanding their R&D team and looking to bring in an Embedded Software Engineer. This role will suit someone who enjoys working across the full software...

  • AV Support Engineer

    3 weeks ago

    Dublin, Ireland EOS IT Company Full time

    OUR COMPANY:  EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.  Customer satisfaction and commitment to superior quality of service are our top business...

  • Manual Test Engineer With Chinese

    4 weeks ago

    Dublin, Ireland Support! Full time

    OverviewThundersoft is looking for a ManualSmartphone Test Engineerwith Chinese language in Irelandto join our team of experts in the telecommunications industry.The ideal candidate will be responsible for testing smartphones and cellular networks in the field using various testing tools such as QXDM and ELT.The candidate should have a strong understanding...

  • Senior Software Engineer

    1 week ago

    Dublin Pike, Ireland IT Search Full time

    Senior Software Engineer (Java/Oracle/Angular) - Contract We are partnering with a major, globally-operating financial institution to find a highly experienced Senior Software Engineer to join their critical EMEA Regulatory Reporting Technology team . This is a key role responsible for defining and driving the engineering strategy for their...

  • ▷ [15h Left] Audio Visual Design Engineer

    11 hours ago

    Dublin Pike, Ireland EOS IT Solutions Full time

    Audio Visual Design Engineer at EOS IT Solutions Join us as an Audio Visual Design Engineer to design and implement state-of-the-art audio‑visual systems for global clients. About the Company EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry...

  • Network Engineer

    2 weeks ago

    Dublin, Ireland EOS IT Company Full time

    WHO WE ARE: EOS IT Solutions is a leading logistics, Network and Collaboration company. We support a large number of tech companies providing innovative solutions – globally. We have an immediate opening for a highly motivated, collaborative and committed individual to fill our Network Engineer position within our Global Network team POSITION OVERVIEW: We...

  • Software Engineer

    2 days ago

    Dublin Pike, Ireland Canonical Full time

    Join to apply for the Software Engineer - L3 Support role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Software Engineer - L3 Support role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used...

  • Associate Linux Support Engineer

    11 hours ago

    Dublin Pike, Ireland Canonical Full time

    Join to apply for the Associate Linux Support Engineer role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Associate Linux Support Engineer role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global...

  • Communications Support Engineer

    11 hours ago

    Dublin Pike, Ireland ManpowerGroup Ireland Full time

    Communications Support Engineer (RF/Radio) Join to apply for the Communications Support Engineer (RF/Radio) role at ManpowerGroup Ireland The role Communications Support Engineer (Radio/RF) – My client is a very successful Systems provider based in D17. They now have an exciting opportunity for a Communications Support Engineer to join their growing...

  • Urgent! Project Manager

    11 hours ago

    Dublin Pike, Ireland IT Search Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IT Search Director at IT Search | International Global Talent Acquisition Expert | Recruitment Strategist | c20 Years of Experience in IT Recruitment |… Project Manager (GenAI / ML) opportunity expanding AI product house in Dublin City centre. Our client is...