Support Escalations Engineer
6 hours ago
General Summary: Due to our continued expansion EVAD are looking to fill a role within our service department for our Dublin office for the position of Support Escalations Engineer Support Escalation Engineers (SEE) specialize in investigate and solve critical, complex, technical issues and employ problem isolation techniques and product knowledge to solve problems. You will use sophisticated tools and analysis requiring the highest skill level of conflict resolution and collaboration. You will be responsible for building robust relationships across the business engaging with high profile individuals in order to deliver a quality support experience enabling overall customer success. Responsibilities Responsibilities * Supporting escalated issues of all customers on phone and remotely, site visits may also be required. * Scoping and documenting customer scenarios, potential causes and troubleshooting steps * Effectively communicating with customers, phone, email or in person * Ensuring compliance with schedules; processes and MS policies and values Provide escalation support for operations issues off the help desk. Manage hot fixes / standard patches for Windows servers and workstations. Manage existing Microsoft Windows Server and Active Directory environments. Provide storage and server level administration Foster positive customer relationships and build customer loyalty while effectively managing challenging situations. * Demonstrate strong interpersonal and communication skills, while working with diverse audiences including customers, IT professionals, and executive management. * Demonstrate leadership through personal responsibility, accountability and teamwork. * Act as a technical focal point in cooperative relationships * Manage crisis situations that may involve technically challenging issues and diverse audiences. * Own and resolve technically complex mission critical or politically hot customer issues * Be responsive to customer needs which may sometimes require outside of normal business hours. * Interact with other engineers to provide technical action plans or take ownership of cases that require escalation. * Share knowledge with others through solution documents, Qualifications 6+ years of in-depth experience in M365 Fluent in reading, writing, and speaking English. Should have Product and Troubleshooting knowledge in on all types of Migration with Office 365 Should have Product and Troubleshooting knowledge in Office 365 Product and Troubleshooting knowledge in analyzing email flow issues using Exchange online protection and hybrid scenarios. Product and Troubleshooting knowledge in Provisioning of mailboxes in Exchange online [ Cloud only , Hybrid ,Migration scenarios. Product and Troubleshooting knowledge in configuring and troubleshooting in Hybrid Exchange Environment Office 365 Identity synchronization planning, design, and deployment of AAD connect service for Office 365 identity management. Planning and deployment of Exchange Hybrid with Office 365. Working experience on Exchange online migrations. Office 365 Tenant to Tenant Migration Structure Planning Design and deployment of Exchange 2016 / 2019 on premise environment. Migration from old Exchange version to latest Exchange environment is an added advantage. Product and Troubleshooting knowledge in Azure Active Directory conditional access with office 365 and third-party applications is an added advantage. Must have enthusiasm for learning. Passionate about cloud technology. Candidate should also have practical experience with the following: Experience with Windows Server 2012/2016. Active Directory, , DNS, DHCP Active Directory Office 365 Azure InTune VM Ware Firewall Preferably SonicWALL Skills: M365 Office 365 Azure Active Directory Windows
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Dublin, Ireland Amazon Full timeABOUT US Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies. The Enhanced...
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▷ Urgent Search: IT Support Engineer
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Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeIT Support Engineer Contract | €250-€300/day | Dublin | Hybrid A client of mine is seeking an experienced IT Support Engineer to join their team in Dublin. This role focuses on providing Level 2 and 3 support across a variety of systems, including Windows, Office 365, and Azure, while contributing to ongoing IT projects and system enhancements....
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▷ [Only 24h Left] IT Support Engineer
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Dublin, Ireland Reperio Human Capital (Ireland) Ltd Full timeIT Support Engineer Contract | €170-€190/day | Dublin | Hybrid A client of mine is looking for an experienced IT Support Engineer to join their team in Dublin. This role will involve providing Level 2 support, troubleshooting issues, and assisting with key IT projects in a hybrid environment. Responsibilities: Provide Level 2 support for Windows-based...
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Italian Speaking Technical Support Engineer
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Junior Support Engineer
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Dublin, Ireland LINCOLN RECRUITMENT Full timeOur client, an Irish owned construction consultancy practice providing a full spectrum of services from cost management to sustainability advice across all industry sectors. are looking for aJuniorSupport Engineer/Systems Administratorto join their IT team in Dublin. The position will provide essential support for their technology infrastructure. The ideal...
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Technical Support Engineer
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Dublin, Ireland Salesforce, Inc. Full timeTechnical Support Engineer - French speaking Apply remote type Office - Flexible locations Ireland - Dublin time type Full time posted on Posted 30+ Days Ago job requisition id JR263891 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About...
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Senior Technical Support Engineer
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Dublin, Ireland ServiceNow Full timeWhat you get to do in this role: - The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members...
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Urgent Search: Senior Technical Support Engineer
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Dublin, Ireland Servicenow Full timeCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Cloud Support Engineer
6 hours ago
Dublin, Ireland Amazon Full timeABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...