Experienced Motor Claims Handler

Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices inBelfast, Galway, and Dublin, we've embracedhybrid work, empowering our people towork flexibly and deliver great service to our customers every day. You may recognise one of our popular brands,. We want you to thrive and grow with us and we'll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurances commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Experienced Claims Handler Third Party Motor Damage This is an exciting career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits. We are currently hiring for an experienced Claims Handler to join our Third-Party Motor Damage team based in Galway. The role is a full-time position and can be office-based or with hybrid flexibility following training and probationary period. Training takes place in our Galway office in Knocknacarra. We are looking for individuals with minimum APA qualification and /or prior claims handling experience. Key Responsibilities: You will spend most of your time reviewing and assessing claims for Third Party claimants. Having high levels of empathy and understanding for our customers and claimants This will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress third party claims towards settlement Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement. Supporting more experienced colleagues in the handling of complex cases Delivering the highest standards of quality to continuously improve Requirements: APA Qualified working toward CIP 1-2 years experience handling motor damage claims. Experience in motor claims handling negotiation and settlement Strong customer services skills Confident, enthusiastic, and professional phone manner Ability to communicate with customers over the phone and multitask Ability to work independently on assigned portfolio to achieve team performance targets Experience of Microsoft Word and Excel desirable but not required Regulatory Requirements: If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act. Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills: Claims Benefits: Bonus & Benefits