▷ [3 Days Left] Technical Sourcer (FTC & Perm)

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to become the Intercom Customer Service Suite, providing AI-enhanced support for more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service.

Opportunity

Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom and Helpdesk by Intercom. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently — all through our seamless platform.

More than 25,000 businesses use Intercom to send millions of messages to their customers each month. If you’re eager to grow in a fast-paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you.

We are looking for a Technical Sourcer to join our talent acquisition team to help hire exceptional talent that will power the technology behind Fin. As a Technical Sourcer, you’ll play a critical role in fueling Intercom’s innovation by identifying and engaging top-tier technical talent across Product Engineering, AI, Machine Learning, and Research. You’ll be a strategic partner to our Engineering and TA teams—bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you’re passionate about sourcing deeply technical talent and want to have an impact on one of the fastest-growing AI companies in the world, we want to hear from you.

Responsibilities

- Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research.
- Partner closely with recruiters and hiring managers to understand team needs, technical requirements, and ideal candidate profiles.
- Proactively identify and engage passive candidates through innovative sourcing methods, including GitHub, Google Scholar, Stack Overflow, arXiv, open-source communities, tech events, and bespoke search strategies.
- Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity.
- Act as a thought partner within the Talent team—bring fresh ideas, share best practices, and elevate our sourcing function.
- Build and nurture long-term relationships with potential candidates and create a strong talent network for future hiring needs.
- Contribute to talent initiatives including diversity sourcing, market mapping, and employer branding campaigns.
- Maintain high data integrity in our ATS and sourcing tools, using metrics to iterate and improve sourcing effectiveness.

Qualifications

- 3+ years of technical sourcing experience, ideally in high-growth, fast-paced environments.
- Proven track record of sourcing for hard-to-fill roles in engineering, AI, or ML, and engaging deeply technical talent globally.
- Strategic mindset with a proactive approach to talent discovery—you don’t wait for reqs to get started.
- Expertise in sourcing beyond LinkedIn (e.g., GitHub, Kaggle, open-source projects, technical blogs, conferences, custom Boolean strings).
- Strong communication and storytelling skills to craft compelling outreach messages for technical candidates.
- Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience.
- Collaborative and curious—eager to learn, share, and contribute to a team-oriented environment.
- Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus.

Benefits and working at Intercom

We invest in our people, provide great benefits, and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it.

- Competitive salary and equity in a high-growth company.
- Comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy to support work-life balance.
- Generous parental leave (paid maternity leave + 6 weeks paternity leave).
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks and top-tier equipment to help you do your best work.
- Delicious breakfast and lunch served daily in our Dublin office, plus a fully stocked kitchen.

Ready to grow your career?

If you’re passionate about hiring great talent, learning from an exceptional team, and growing in a fast-moving environment, we’d love to hear from you.

Work policy and culture

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom is committed to a policy of Equal Employment Opportunity and values diversity. We will not discriminate on the basis of race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.

Application notes

Interested in building your career at Intercom? Get future opportunities sent straight to your email.

Note: This job description may include standard application steps and legal statements; you will not be required to provide sensitive information here beyond what is necessary for the application process.

#J-18808-Ljbffr