SAP Support Analyst

When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential.

We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.

Are you our next SAP Support Analyst?

Location: (Location), as part of our hybrid working model.

Grade: Assistant

Contract type: 12-month FTC

A snapshot of your peer group:

- A Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science, or a related discipline is an advantage.
- Excellent diagnostic and analytical skills. Prior experience working with technical/business teams providing insights on projects.
- Experience of ERP systems (preferably SAP), SuccessFactors, S/4 Hana and SAP Integration Suite, Business Intelligence systems is a strong advantage.
- Previous experience in an application support environment role and have a structural approach to troubleshooting.
- Experience and/or demonstrate competencies in conducting investigations, problem solving, project management and master data governance.
- Understanding of project management concepts plus knowledge of business and financial processes an advantage.
- Strong technical knowledge; this role does not require a development background, but any successful candidate should be comfortable discussing issues with both technical and business teams.
- Strong inter-personal and communications skills.
- Ability to interpret business requirements and understand IT concepts and terminology in order to prepare functional specifications.
- Ability to interact and communicate with colleagues efficiently and effectively work in cross-functional team environments, as well as independently.

Your responsibilities and achievements will evolve as you enhance your career with us. Here is what you can initially expect:

- Report to the SAP IT Manager and work as part of the SAP Support team providing guidance and technical expertise to internal SAP users.
- Provide “Business As Usual” (BAU) support of everyday break/fix issues, enhancement identification and delivery of solution improvements, as well as support for ongoing or future projects regarding Business Transformation to S/4HANA and SAP Success Factors.
- Assist in continuous improvement efforts to enhance system performance and to provide enhanced functionality. Work across the organisation to identify any potential gaps in current processes.
- Interact with business users to assess incoming requirements and perform business requirements analysis documentation.
- Documentation Control (create/maintain technical/business process documents). Deconstruct and express complex information in clear and unambiguous documentation.
- Investigate and resolve issues that are reported through the ticket support tool, manage the incoming ticket queue to ensure SLAs are met. Diagnose, analyse, and reproduce issues to understand their root cause.
- Escalate issues internally/externally and work alongside external SAP support provider to resolve tickets in a timely and efficient manner.
- Adhere to change control processes for testing & implementing system changes, fixes, enhancements. Providing application support during deployment projects.
- Work with internal departments and establish internal business relationships.
- Adhere to KPMG security policies, processes, and procedures.
- Day-to-day project management, providing accurate reporting and business intelligence throughout projects. Proactively and reactively deliver on continuous improvement processes.
- Work with business stakeholders to streamline support processes. Collaborate with business to establish requirements and translate them to technical solutions.
- Ability to multi-task and effectively manage multiple projects at the same time; at any one point you may be working on multiple projects.

Your team:

As a SAP Support Analyst you will be a member of the KPMG Ireland internal IT organisation, working as 2nd level support for the IT organisation supporting the Firm internally. The role will primarily involve supporting KPMG internal business applications, SAP, information systems, security, and business-to-business communications. You are to deliver a high quality of service, to both the IT organisation and the Firm. In order to achieve the objectives for the IT department and Firm, you will require excellent communication and project management skills, to ensure deadlines are completed – both on time and on budget.

Here’s how KPMG can benefit more than just your career:

All of our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

- Discounted health insurance
- The purchase of additional annual leave
- Frequent social events to help you build your network
- Early finish Fridays on bank holiday weekends and throughout the summer months.
- Relocation assistance for those moving to Ireland
- Complimentary access to a range of Learning & Development programmes including LinkedIn Learning.

When you join KPMG, your performance manager will support you to ensure that you are enhancing your skills from day one. You will also receive continuous support from our award-winning Business School where you will be continuously encouraged to deepen your knowledge and expertise within your chosen career path.

In addition to this, we are the only one of the Big Four firms to announce promotions four times per year, giving you frequent opportunities for progression throughout your career with us.

Inclusion & Diversity

Inclusion, diversity, and equity are part of who we are at KPMG. We embrace diversity of background, experience, and perspective and we’re committed to inclusion and equity at every level. At KPMG, we want to attract and retain the best talent. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential.

Apply:

If you are interested in the above role, please submit a CV via the apply button. If you have any specific queries on the role, please contact Kayleigh O’Brien.

For an interactive insight into life at KPMG, make sure to follow #KPMGLife on social media You can find us on LinkedIn, Instagram, TikTok and Twitter.

Please note we do not require Agency assistance for this role.

By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to KPMG as part of the application process may be retained by us for up to 18 months from the date of your application and you hereby agree to that. If you do not wish your details to be stored on our recruitment database, please email careers@kpmg.ie stating this and we will ensure that such information is not stored other than for the purposes of this application.

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