Product Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Product Manager for Management Services, you'll be responsible for the vision, strategy, and roadmap of administrative solutions, aiming to boost their adoption and usability. You'll track engagement and adoption metrics to ensure these experiences effectively serve customer needs. This role involves close collaboration with various teams, including research, engineering, data science, marketing, design, and support, to define requirements and launch features. The ideal candidate will possess strong analytical and communication skills, with a proven ability to increase user engagement. Ultimately, your goal is to enhance company-wide agreement management through seamless, secure, and flexible administrative tools.

This position is an individual contributor role reporting to the Lead Product Manager.

Responsibility

- Define the strategy and roadmap to drive discoverability and adoption of management solutions
- Drive the vision and requirements for your features, and translate them to functional specifications to facilitate a sound design and deliver a delightful customer experience
- Leverage primary and secondary research to deepen understanding of customers across their lifecycle, from awareness to renewal and expansion
- Own insights on the market in which your product areas compete, staying abreast of industry trends, events, and channels to anticipate customer needs
- Develop a deep understanding of key personas, struggles and jobs to be done by closely working with customers, User Research, and Marketing
- Understand and profile high value, innovative use cases purchased and implemented by key customers
- Monitor, measure, and report on key business and customer metrics in collaboration with Data Science and identify areas for continuous testing, experimentation and evolution
- Evaluate and prioritize product roadmap and backlogs for effective release and sprint planning
- Facilitate requirements definition to create developer‑ready epics, user stories and acceptance criteria while identifying dependencies and relative priority with other product managers
- Partner with Program Management, Design and Engineering to ensure product ships on time and to quality
- Collaborate with Marketing, Pricing, Sales, Support, Legal, Security and other cross‑functional teams on successful go‑to‑market and product adoption

Job Designation

Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

- Bachelor’s degree or equivalent work experience
- 5+ years of related work experience in digital product management, preferably in digital SaaS business
- Experience driving adoption and engagement metrics for SaaS products and services

Preferred

- Experience working on CRM like Salesforce
- Experience working on Prospecting platform preferably Outreach
- An experienced influencer with the ability to collaborate well in a matrixed environment having multiple stakeholders
- Excellent written and verbal communication skills
- Ability to multi‑task and work independently or with minimal supervision
- Experience using iterative or Agile methodologies

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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