Sales & Events Agent

5 days ago

Galway, Ireland Ashford Castle - part of The Red Carnation Hotel Collection Full time

Overview We are currently recruiting for a dynamic and motivated Sales & Events Agent to join the Sales Office & Events Management Team on the Ashford Castle Estate. Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
The Role Will Include
Guest Awareness, the Sales & Events department is the guest's first experience of Ashford Castle's service ethos, in addition, the guest expectation from such a hotel is exceptionally high.
Taking reservations over the phone and by email from individual guests and also for social events.
Booking dinner reservations and activities for guests as part of a group.
Anticipate any other possible needs they may have and make suggestions.
Sales/promotions
To follow up with any enquiries and ensure guest receives relevant information within 24 hrs of enquiry.
To avail of all opportunities to promote facilities of the estate.
Assist Events Management with admin duties, updating Rooming lists, Weekly forecasts.
To complete knowledge of the hotel and the products and services it offers.
The ideal candidate will have
Have previous experience in a 4/5 star hotel in the Sales Office department.
Attention to detail.
Knowledge of Forbes 5* standards.
Strong at listening & taking direction.
Passion for hospitality and a friendly guest focused approach.
Be legally eligible to work in Ireland
Multi tasking in a fast paced environment
Demonstrates excellent competency skills, is able to carry out tasks to the required standard consistently
To have complete knowledge of the hotel and the products and services it offers.
What's in it for you?
Professional, award winning training and development opportunities
Discounted accommodation rates with Red Carnation Hotel Collection
Annual Staff Appreciation Party and other Employee Recognition Events
Discounted rates with many local businesses and third party service providers (including Estate Activities)
Heavily subsidised accommodation (subject to availability)
Free meals on duty
Complimentary dry cleaning of business attire
Recommend friend and family bonus scheme
Two paid volunteering days each year
Holiday allowance increasing with length of service up to 25 days
Hotel based recognition incentives
Free access to Employee Assistance Programme
Join us in this incredible new opportunity We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Marketing Services
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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