3 Days Left: Customer Support
3 days ago
Duties:
- Support Sales Account Managers and customers with their general day to day requirements.
- Receiving and processing customer purchase orders onto the system.
- Check stocks availability and liaising with buyers ref expected delivery dates.
- Keep an open communication channel with internal and external customers regarding lead times.
- Monitor the orders as they progress and coordinate a timely dispatch by regular communication with the warehouse team
- Build and maintain successful partnerships with customers, colleagues and focus on the achievement of long-term customer loyalty.
- Monitor margins in collaboration with the account managers.
- Processing of all distribution orders from sites to meet daily deadlines.
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Responding to the needs of both internal (purchasing and sales) and external customers whilst providing an excellent level of customer service.
- Generate quotations
- Address and resolve customer issues and complaints promptly.
- Management of shortage Report from a customer support perspective, both adding lines short on VMI distribution orders and processing of newly available items off the shortage report onto a distribution orders.
- Weekly / bi weekly meetings with the onsite account managers to monitor and discuss issues that may arise from the shortage report.
- Monitor daily status reports and have weekly calls with the internal account managers team.
- Provide system training to new employees.
Requirements:
- Previous experience working in customer support, administration or sales/purchasing administration.
- Previous experience working with an ERP system is an advantage.
- Strong interpersonal and relationship-building skills
- Proven ability to work to deadlines, be adaptable and multitask
- Team player with a high level of attention to detail.
Recruiter- Joyce Coffey
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