Technical Manager

1 day ago Be among the first 25 applicants
To work as part of the Operations Team to ensure the continuous mobility of our fleet. The control and authorisation of maintenance works in line with our detailed processes and procedures, the logistical co-ordination for works required between our clients and suppliers. The provision of technical assistance and support to our clients, drivers, suppliers and internal personnel.
Tasks
Working as part of a team, efficiently process high volumes of telephone enquiries. Daily authorisation of repairs, issuing approval numbers and agreeing SMR costs within agreed guidelines in order to minimise these costs
Organising the logistics around the CVRT test requirements
Daily update of Database and correspondence
Ensure vehicle downtime is kept to an absolute minimum, and operating costs remain within agreed budgets
Communicate with vehicle manufacturers and liaise with their representatives on issues determined by after sales policy
Resolve quality issues as directed by Line Manager
Ensure all complaints/ communications are dealt with adhering to the correct policy and within agreed guidelines
To undertake any reasonable role related duties which may be required from time to time by Line Manager
Achieve team goals and achieve individual targets as outlined by Line Manager
Required to work on a rotational basis to cover the departments hours of operation
Knowledge, Skills & Experience
Experience working with Electric Vehicles or interest in same advantageous
Experience working in a corporate office environment and dealing with customers is advantageous
Excellent numeracy and literacy required
Computer literate with excellent knowledge of Microsoft Office Systems (i.e. Word, Excel, Outlook) and garage systems desirable
Pragmatic decision-maker with a good technical knowledge
High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction
Good telephone communicator with both suppliers and customers
High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm
Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
Flexibility, willing to carry out variety of tasks/ activities requested and is prepared to work additional hours as may be necessary from time to time
To Apply
Please send a cover letter and an up to date CV to hr@leaseplan.ie
Please note this role will be advertised internally and externally.
Seniority level Seniority level Not Applicable
Employment type Employment type Full-time
Job function Job function Customer Service and Other
Industries Motor Vehicle Manufacturing
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