Field Support Engineer – Ireland

Field Support Engineer – Ireland (Midlands) Panasonic Ireland a branch of Panasonic Marketing Europe GmbH | October 2025
We are searching for a skilled and motivated Field Support Engineer to join our service team. In this role, you will be supporting the technical department, out on-site with customers, keeping critical systems running, solving complex technical issues, and delivering an exceptional service. This is more than just a support role, you will be a trusted technical partner, ensuring customers get the most out of their equipment, technology, and solutions. If you enjoy variety, problem-solving, and making a real impact every day, this opportunity is for you.
Role Overview This position provides primarily on-site technical support to all direct Panasonic customers. It is the next escalation level in case of technical problems after the Call-Centres and Service Partners. The position also provides support in terms of technical expertise to the Sales Team.
How you will become part of the bigger picture.. You will be responsible for:
Providing on-site field support for our partners and direct Panasonic customers in case of technical problems.
Supporting new customers during the first pre-commissioning visit on-site to support the customer, guarantee correct system set up as well as dealing with warranty on A2A products.
Participating in central technical support for the service-partner-network in the respective region and/or area, together with a Field Support Engineer.
Identifying technical issues and develop solutions as the first level of escalation after the call-centre and service-partners.
What you will bring to the picture.. Experience, Knowledge and skills:
Proficient understanding and know how in processes, technologies, products or other relevant field of expertise
Ability to apply technical data knowledge to provide sound analyses in order to drive results significantly and support respective management decision
Good understanding and impact of legislation and law regulations relevant to the business or function
Proven experience in a customer-facing role
Continuously grow and focus on personal development using the Panasonic Leadership Principles
Personal attributes:
Proving profound technical understanding of the assigned product and / or software business environment
Very strong communication skills
Ability to work in virtual teams
High self-motivation
Willingness to travel
A self-starter, able to work both alone and as part of a team
Demonstrate a professional attitude, approach and appearance
High attention to detail, quality and accuracy
Qualifications:
Engineer for refrigeration/air-conditioning or building technologies, master craftsman refrigeration/air-conditioning, certified craftsman refrigeration/air-conditioning, or similar first work experience desirable
Experience in the heating and cooling field (eg: hydraulics, laws, norms)
What does our big picture look like? Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding over a century ago, we’ve been committed to improving peoples’ lives and making the world a better place, one customer, one business, one innovative leap at a time.
We believe in strong collaboration and team spirit to develop Panasonic’s competitive edge even further. Panasonic is an energetic, creative and proactive organisation consistently aiming to exceed its customers’ expectations. In an ever-changing world, we continue our efforts to align with our Seven Principles to make life simpler, safer, healthier, more enjoyable, and more sustainable. ‘Live Your Best’.
Inclusion and Equality
In keeping with our principle of Fairness and Honesty, Panasonic’s ambition is to continue to become a more inclusive company, which attracts the best applicants who will be considered for employment regardless of difference and demonstrates our commitment to celebrate and promote diversity.
What we offer: Salary range: (dependent on experience)
Annual Bonus scheme
Annual Leave: 25 days holiday plus bank holidays (rising to 27 days on completion of 3 years of service)
Contract Type: Permanent
Hours: 37.5 hours per week full-time
Location: Ireland – Midland’s area (Field Based)
Please note that national travel will be required
+ Benefits Contribution towards Private Medical Scheme
Life assurance 4x salary
Employee Assistance Programme
Staff discount on Panasonic products
2 Paid volunteer days
Training courses
Wellbeing Programme
Other Information: Start Date – October 2025
We offer workplace adjustments for those who may require these.
Please note you must have the right to work in the relevant country, no form of sponsorship can be supported.
Your contact to HR Panasonic Europe B.V. (UK Branch)
Maxis 2, Western Road
RG12 1RT Bracknell
recruitment@panasonic.co.uk
Apply now

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