Safer Gambling Specialist

Home of seven-time WSOP bracelet winner Daniel Negreanu, winner of the best poker software 2021 and Guinness record holder for the largest-ever online prize pool, GGPoker has taken the online poker world by storm. GGPoker launched in 2017 and was designed from the ground up by an experienced team of poker players who truly love the game.

From our humble beginnings, GGPoker has grown to a group of 400 people spanning the globe from our headquarters in Canada to our offices across the globe.

GGPoker holds the largest online poker market share globally, and we are looking to add talented and passionate individuals who will help us maintain being number one.

Job Title: Responsible Gaming Specialist

We are seeking an ambitious Responsible Gaming Specialist to join our team in Dublin, Ireland. The successful candidate will be an important member of the Responsible Gaming team, focused on delivering the highest levels of protection possible to GGPoker customers.

Reporting directly to the Responsible Gaming Manager, the Responsible Gaming Specialist is part of a team that monitors player activities, acts as an escalation point for the wider Customer relations team and interacts directly with GGPoker-brand players.

The core hours for this role will be 08:00-17:00, five days per week (specific days each week to be decided by consultation and based on business needs).

What you must be able to do:

- Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure.
- Recording: Ensure all actions are logged and accurately recorded for future reporting and/or audit needs.
- Escalation: Provide a layer of escalation to the CSF team and the wider company for responsible gambling queries.
- Interaction: Contacting customers to ensure that they are comfortable with their betting and gaming behaviour; paying attention to any signs or markers of harm.
- Communication: Liaise with the Responsible Gaming Manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately.
- Collaboration: Liaise with the CSF Team on a regular basis to ensure that any concerning behaviors identified through contacts are reviewed and dealt with accordingly. You will also need to liaise with all the relevant stakeholders and collaborate where necessary.
- Cooperation: Liaise daily with the Responsible Gaming Manager who will be your reporting line manager.

What you must have:

- Excellent communication skills with fluent English.
- At least two (2) years’ experience in the field of online gaming. Any responsible gaming experience would be a bonus.
- Flexibility, versatility and in a position to work in accordance with the demands of the business.
- Attention to detail is greatly required.
- Strong prioritisation, good decision-making skills, with ability to manage a high volume of tasks.
- Good relationship-building skills.
- Display knowledge/understanding of UKGC regulations along with any other relevant regulatory bodies’ regulations.
- Compassion is essential to this role.

What we’d like you to have:

- A passion for online gaming, including poker and sports betting (or at the very least be interested to learn about them) and knowledge of the online gaming industry.
- An interest in being part of a friendly and enthusiastic team

What your values should include:

- Integrity: Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings.
- Collaborative: A willingness to find solutions to problems whilst working in a team unit.
- Positive attitude: Finds a way to get things done, is open-minded to exploring new ways of achieving our collective goals, has a positive impact within the business.

What we offer:

- Competitive salary & industry-leading performance bonus.
- Private health insurance, pension contribution.
- Subsidised gym membership, subsidised travel cards, parking.

#J-18808-Ljbffr