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Data Center Operations Technician, Data Center Operations
4 weeks ago
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician to join our expanding Infrastructure Operations team.
Data Center Operations designs, installs and maintains the world's largest Computing Infrastructure. Our scope of work includes systems, repairing, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large-scale high-density centers where you will help change the face of Technology in the region.
Key job responsibilities
In this role as a Data Center Operations Technician, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure that includes:
1. Troubleshooting technical issues on advanced hardware, ranging from servers, storage and networking devices so they operate on a 24/7 basis.
2. Maintaining a high level of system reliability and availability.
3. Participating in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
4. Sharing knowledge and helping train less technical staff on the best practices related to all service owner issues.
5. Contributing towards building a great team by getting involved in the Amazon hiring process/candidate interviews.
6. Working and meeting SLAs against assigned trouble tickets via a directed workflow, being the first line touch point for hardware troubleshooting and technical issues.
7. Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
8. Participating in team meetings for metric analysis and to discuss achieving daily/weekly goals.
9. Having knowledge of the policies and procedures, including safety and security, within your department, and understanding the appropriate application of such knowledge.
10. Contributing to documentation on technical issues through root cause analysis for operational issues that occur, and contributing to process improvement initiatives relevant to the data center environment.
11. Assisting in training less experienced members of the team.
A day in the life
1. Supporting DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.).
2. Following the instructions in a ticket-based environment and working on systematic problem resolution and performing routine operation activities on hardware, or spare parts, including rack install, server break/fix, rack decom etc.
3. Performing on-call duties and participating in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
4. Showing a strong aptitude for troubleshooting and problem solving.
5. Being involved with site management and maintaining tidiness in operation areas.
6. Covering 24x7 shift rotation.
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Minimum Requirements
- 5+ years of Server Hardware and network fiber hands-on experiences required.
- Experience in Network troubleshooting, Optical Fiber Cabling, Switches and Routers.
- Comfortable acting as escalation and strong communication skills.
- Linux certification and/or administration experience - RHCSA/RHCE, LPIC, Linux+
- Networking certification - CCENT/CCNA, Network+
- Scripting skills – e.g., Python, Ruby, Perl, Bash
- Server+, A+, CompTIA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
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