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Personal Lines Insurance

1 month ago

Galway, Galway, Ireland FRS Recruitment Full time
Role: Personal Lines Customer Services Executive

Location: Galway City

THE ROLE

• Promote and generate new business, across all personal lines classes -Motor, home, farm, van, health and marine.

• Process policy queries and changes in line with existing client's needs.

• Support of the annual renewal cycle, ensuring client retention.

• Support day to day administrative needs associated with client's personal lines policies.

• Identify cross sell opportunities by asking clients what other insurance needs they have.

• Provide an excellent client experience and ensure positive engagement.

• Work collaboratively and flexibly to support goal achievement.

• Ensure compliance with CBI, CPC, GDPR & internal policies at all times.

• This role supports clients both face to face and over the telephone.

THE PERSON

• Experience and knowledge in a personal insurance environment is required.

• APA/ CIP qualified is an advantage.

• You will be customer-focused, and committed to providing an excellent service to our clients

• Strong interpersonal skills are essential

BENEFITS

- Competitve Salary DOE

- Performance based bonus up to 10%

- Annual Leave: 20 days plus Christmas Eve (where if falls on a work day), increasing by 1 day every 3 years.

- Wellbeing day

- Death in Service Benefit

- Insurance exams fully funded plus annual Insurance Institute membership paid

OTHER:
Structured new joiner training programme, CPD training sessions, employee events such as Christmas parties/charity events/wellbeing