3 Days Left Senior Customer Operations Administrator, Policy Servicing

4 weeks ago

Dublin, Ireland Utmost International Full time

Job Details: Senior Customer Operations Administrator, Policy Servicing This role is based in Navan on the Policy Servicing Team as is a 12 Month Contract. This is under the Regular Premium & Legacy Pillar.
The Senior Customer Operations Administrator is responsible for ensuring the timely and effective day to day processing of activity for UPE and UW across the various product lines (IP, Wealth Protection, UPE Dublin) ensuring that all work items are processed in accordance with compliance obligations and within agreed service standards.
Key Responsibilities Ensure the needs of the customer are managed and excellent customer service is provided across the varying processes for all customers (Internal & External). Adopt a best practice approach to all tasks.
Maintain an operational risk and control environment and supporting framework that is consistent with a first-class front-line shared services organisation and that is embedded as part of day-to-day operations.
Ensure processing of own tasks within agreed SLA.
Be open to take on new tasks when required.
Ensure adherence to policies and procedures across the various products and business lines.
Embrace a risk aware mind-set and ensure any issues / risks are identified and brought to management attention in a timely manner.
Portray a mind-set of continuous improvement and innovative thinking.
Bring ideas and improvements to the table and operate a can-do attitude.
Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs.
Use initiative for problem solving and identification of improvement measures.
Identify opportunities to enhance customer experience.
Support the roll out of strategic projects and initiatives as required.
Support new starters and junior members in training and share knowledge throughout the team.
Become familiar with team volumes, metrics and reporting on MI.
Identify where further support is required for junior members.
Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries.
Key Requirements Determined and focused individual with strong time management and analytical skills
Ability to work under pressure and to meet tight deadlines while displaying strong attention to detail.
Strong customer focus with a proven track record of implementing market-leading service improvements.
A deep understanding of the risk and compliance environment.
Previous experience in generating claims payments is advantageous.
Prior experience in policy serving/processing is also favourable.

#J-18808-Ljbffr

  • ▷ [3 Days Left] Operations Administrator

    2 weeks ago

    Dublin, Ireland CPM Full time

    Overview Gas Networks Ireland operates and maintains Ireland’s €2.7bn, 14,617km national gas network, serving over 706,000 homes and businesses with safe, reliable energy for heating, cooking, and transport. Supplying more than 30% of Ireland’s energy, including 40% of heating and over half of electricity generation, it plays a central role in the...

  • [3 Days Left] Director AML Compliance

    4 weeks ago

    Dublin, Ireland Western Union Full time

    Director AML Compliance page is loaded## Director AML Compliancelocations: IRE - Dublintime type: Full timeposted on: Posted 6 Days Agotime left to apply: End Date: October 19, 2025 (23 days left to apply)job requisition id: JR0126862**Director AML Compliance – Dublin, Ireland***Hybrid: 3 days at the office per week***Role Responsibilities*** In...

  • (3 Days Left) Office Administrator

    4 weeks ago

    Dublin, Ireland Southside Personnel Full time

    Office Administrator working in the Print & Dispatch area. - 3 month contract initially. Hours: 9am-5pm Monday-Friday, on site Hourly rate: €15ph Role will start 10 days from confirmation of offer. Mininum of 1-2 years administation experience is required. Sorting through documents thoroughly and making sure there is no errors before posting them to the...

  • Senior Administrator

    2 weeks ago

    Dublin, Ireland Bartra Healthcare Full time

    We are proud to say that Bartra Healthcare is a group of premium quality nursing homes each of which provides individualised care in a safe, friendly and comfortable environment where all of the needs of our residents are met.Being a great place to work is the difference between being a good company and a great company and we strive every day to nurture a...

  • Senior Test Automation Engineer

    4 weeks ago

    Dublin, Ireland Cubic 3 Full time

    Overview The Company Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market...

  • 3 Days Left! AI DevOps Engineer

    4 weeks ago

    Dublin, Ireland Cubic 3 Full time

    Overview The Company Cubic³ provides advanced software-defined vehicle solutions to over 200 countries around the world. Our powerfully smart connectivity enables leading automotive, agriculture, and transportation OEMs to deliver innovative new services and fully compliant in-vehicle experiences that customers desire, regardless of local market...

  • ▷ (3 Days Left) Bid Administrator

    4 weeks ago

    Dublin Pike, Ireland Uniting Holding Full time

    About the role: DBFL Consulting Engineers, one of Ireland’s leading engineering consultancies, is seeking a proactive and highly organised Bid Administrator to join our dynamic marketing team. This role will support the co-ordination, preparation, and submission of bids and proposals for public and private sector clients. Working closely with the Head of...

  • 3 Days Left: Finance Administrator

    4 weeks ago

    Dublin Pike, Ireland Robert Walters Ireland Full time

    We are seeking a highly competent Finance Administrator to join an established public sector team. This role offers an exciting opportunity to be part of a statutory body with a broad range of responsibilities. The successful candidate will have the opportunity to contribute to major projects that will shape the future of Transport in Ireland. Benefits of...

  • ▷ 3 Days Left! Analytical Services Technician

    3 weeks ago

    Dublin Pike, Ireland Eurofins Full time

    Join to apply for the Analytical Services Technician role at Eurofins Join to apply for the Analytical Services Technician role at Eurofins Unfortunately, we are unable to offer visa sponsorship for this position. Working hours are Monday - Friday, 9am - 5pm. As an Analytical Services Technician, you will deliver improved and consistent customer...

  • 3 Days Left: Senior HR Administrator

    2 weeks ago

    Dublin, Ireland Manchester Arndale Full time

    About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and...