Customer Account Management Business Development Representative

Job Description

Customer Account Management Business Development Representative

The Customer Account Management Business Development Representative signs new and additional products with existing clients to increase return on investment for customers and enhance our value proposition, turnover and profits. They present offers and make sales to win new small to medium sized Elavon customer business via telephone or mail. They also support processes focused on customers’ database maintenance.

You will be at the forefront of driving adoption and revenue growth with our existing customers. Your role involves identifying high-value opportunities within a specific geography and portfolio, and, in some cases, partnering with the current Account Managers to deliver upsell and cross-sell. You will engage with customers to understand their needs and align our portfolio of products that can add the most value for them.

In this role you will execute effective campaign strategies across a customer portfolio and own the full-cycle sales engagement plan for cross selling and upselling products, from identifying qualified leads to revenue realization. In partnership with the Account Managers, you will identify and drive opportunity win plans for our existing customers. You will understand detailed business drivers in your forecast and pursue the best opportunities to maximize revenue goals.

You will maintain in-depth knowledge of our product portfolio and understand competitors’ products. By driving adoption of our products, you will contribute to the company’s revenue growth while helping customers.

Accountabilities

- Identify cross-sell and upsell opportunities within existing accounts, with the help of Account Managers; build trusted relationships to execute sales.
- Expand and exceed goals within the designated portfolio.
- Present compelling proposals, define pricing models, negotiate, and sign cross-sell and upsell deals.
- Own the full sales cycle from contract to revenue realization with the customers. Ensure all signed opportunities go live and ramp according to plan.
- Track, analyze, and create reports based on opportunity activity, particularly on cross-sell, upsell and migration processes using the internal CRM tool (Salesforce).

Competencies

- Drive for Results: Pursues goals with energy and perseverance; consistently a top performer; able to overcome barriers to achieve goals.
- Collaboration: Develops good working relationships, values differences, fosters an inclusive environment, and shares information openly.
- Agility & Innovation: Demonstrates flexibility with changing priorities; explores multiple solutions to obstacles; anticipates future needs.
- Talent Development & Engagement: Provides direction, coaching, development opportunities, and fair delegation.
- Risk Management: Identify and manage risks in compliance with laws, regulations, and policy.
- Ethics and Trust: Maintains high ethical standards; acts with honesty and integrity; earns trust and keeps confidences.

Qualifications Required to perform your Role

- Fluent in English.
- High school diploma or equivalent and/or prior sales experience.
- Telephone sales experience (Telesales) or equivalent.
- Self-starter who enjoys finding new business opportunities and building strong customer and internal team relationships.
- Experience selling payments and delivering cross-sell campaigns.
- Comfortable driving revenue growth and product adoption to exceed program revenue and pipeline targets.
- Ability to work independently and as part of a team.
- Strong analytical skills with experience in data analysis tools and CRM tools (e.g., Salesforce).
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple priorities effectively.

This role has been identified as Controlled Function (CF4) under the CBI Regulations. The Company must be satisfied on reasonable grounds that the role holder complies with the CBI Fitness and Probity Regime and Conduct Standards applicable to the role.

Applicants and, upon joining the Company, employees agree to permit due diligence as necessary to verify compliance and request information related to qualifications, experience, employment history, financial soundness, and other interests relevant to the role.

It is the individual responsibility of every employee to maintain awareness of and comply with U.S. Bank’s Code of Ethics and to stay informed of applicable laws, regulations, and internal policies relevant to their position.

Location

The role offers a hybrid / flexible schedule with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

Disability accommodations for applicants are available; please refer to our disability accommodations for applicants for details.

Benefits

We offer a fast-paced and diverse working environment with employees of many nationalities. We provide benefits to protect health and financial security and support career growth with development resources to help you stretch and shine.

Posting may be closed earlier due to high volume of applicants.

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