Systems Engineer, Managed Operations
2 days ago
DESCRIPTION
AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking experienced systems engineers with a strong background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, exclusively for EU customers.
Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC.
The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are an experienced professional ready for a challenging and impactful opportunity, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.
A day in the life
You'll spend a majority of your time operating and improving one of the largest software systems. Over the course of a week, you will review the operational health of the services in your team's care, and as soon as you figure out why there was an anomaly, you write up an actionable bug report. As a responsible engineer, you've learned never to make changes to production systems without a plan, so you reviewed then executed changes following a change management process to one of the production systems in your care. Later in the week, you help to resolve your team's backlog of operational issues. You round off the week by writing a cool script that you shared with your team which helps get to root cause faster of a hard problem that you diagnosed earlier.
You will be required to occasionally participate in an "on-call" rotations to resolve incidents occurring out-of-hours.
ELIGIBILITY REQUIREMENTS
- Fluency in written and spoken English is required
- Successful applicants must have the legal right to work in Ireland
- Amazon will provide relocation support for successful applicants relocating within the European Union
BASIC QUALIFICATIONS
- Experience supporting cloud systems or other services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
- Proficient executing standard operating procedures and following operational best practices
- Knowledge of scripting processes in a language such as Bash, Python, or Ruby or coding software applications in a modern language such as Java, TypeScript, or similar
PREFERRED QUALIFICATIONS
- Experience working cross-organizationally and leading strategic team efforts requiring work from multiple team members
- Experience performance tuning software applications and optimizing fleet utilization
- Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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