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Assistant Manager Operations
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Role Profile Job Title: Assistant Manager Operations Contract Type: Permanent Division: Strategic Banking Corporation of Ireland (SBCI) | Business Support Services (BSS) Reports to: Senior Manager Operations Career Stream: Professional Career Zone: Professional ** Closing date for applications - 25/07/25 ** Summary of the Business The National Treasury Management Agency (NTMA) provides asset and liability management services to the Irish Government. It has evolved from a single function agency managing the National Debt to a manager of a complex portfolio of public assets and liabilities. Businesses managed by the NTMA include borrowing for the Exchequer and the management of the National Debt, the State Claims Agency, the New Economy and Recovery Authority ("NewERA"), the Ireland Strategic Investment Fund, National Development Finance Agency and the NTMA Future Ireland Funds business unit with responsibility for the management of the Future Ireland Fund and Infrastructure, Climate and Nature Fund. The NTMA also assigns staff to the National Asset Management Agency, Home Building Finance Ireland (HBFI) and the Strategic Banking Corporation of Ireland (SBCI). The SBCI is the Irish national promotional institution created by the SBCI Act 2014 with the objective of delivering effective financial supports to Irish enterprises, in particular SMEs, addressing failures in the Irish credit market and driving competition and innovation. The SBCI currently provides funding and guarantees to a range of finance providers to support the provision of long-term low-cost credit to SMEs in Ireland. The SBCI continues to develop its range of financial supports to address market failures in the Irish credit market. Working at the NTMA offers excellent benefits including: Flexible work options including hybrid working and variable work hours An extensive wellbeing programme Excellent learning and development opportunities that allow for full career development within the organisation A diverse range of initiatives: LGBT+, Gender Matters, Disability Awareness, Sports & Social, Volunteering and lots more Reimbursement of annual professional membership fees Career average Defined Benefit Pension Scheme Role Summary We are currently seeking the skills of an Assistant Manager Operations to support the development, delivery, and continuous improvement of business processes that underpin SBCI's business model. This role involves cross-functional collaboration, third-party management, business process governance, and strategic initiative support. The successful candidate will be instrumental in embedding operational excellence and ensuring alignment with SBCI's strategic objectives. The role will report to the Senior Manager Operations and will work closely with teams across the organisation to ensure operational effectiveness and efficiency. Key Responsibilities The role will include but is not limited to: Assist in developing and delivering SBCI's operations plan, including identifying and transitioning key processes to 'business as usual' within the Business Support Services team. Lead the Business Process Governance Model, ensuring standardisation, documentation, and quality control of SBCI's business processes. Conduct business analysis and process reviews to eliminate inefficiencies and identify areas for improvement. Support to the wider SBCI teams in documenting and mapping processes using standardised templates and methodologies. Manage SBCI's third-party service providers including performance tracking. Coordinate the testing of controls in the Business Support Services team to ensure compliance with internal controls and governance standards. Prepare and deliver internal and external reports for senior management and other SBCI stakeholders. Support the Operations Administrator in managing SBCI communication channels (e.g., SBCI's email on its website). Lead or contribute to change management and service improvement efforts. SBCI operates with a small and focused team, which means that flexibility is required from all team members to contribute to efforts beyond their specific areas of responsibility when necessary. All team members are expected to participate in cross-functional projects and initiatives within the SBCI and with external stakeholders. Skills and Qualifications Bachelor's degree in business, finance, operations, or a related field; a relevant postgraduate qualification is a plus. Minimum 5 years' experience in operations, business analysis, or process improvement roles, preferably in financial services or a regulated environment. Proven experience in operations management, business process improvement, or a similar role. Strong analytical and problem-solving skills with a focus on efficiency and quality. Excellent communication and stakeholder management skills. Ability to manage multiple priorities in a fast-paced, dynamic environment. Understanding of governance, compliance, and risk management frameworks. Proven experience in process mapping, documentation, and governance. Proven track record of delivery to deadlines and a willingness to take initiative on tasks. Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma). Demonstrated ability to work independently and as part of a team. Desirable Experience working in or with public sector or financial institutions. Knowledge of digital transformation and technology-enabled process improvement. Pension Abatement If an appointee has previously been employed in the Civil or Public Service and that appointee is entitled to or in receipt of a pension from the Civil or Public Service or where a Civil/Public Service pension comes into payment during the appointee's re-employment that pension will be subject to abatement in accordance with Section 52 of the Public Service Pensions (Single Scheme and other Provisions) Act 2012. Please note: In applying for this position, you are acknowledging that you understand that the abatement provisions, where relevant, will apply. It is not envisaged that the employing Department/Office/Body will support an application for an abatement waiver in respect of appointments to this position. Applicants will be required to complete a pre-employment declaration to confirm whether they have previously availed of a Public sector pension scheme. The NTMA is proud to be an equal opportunities employer. We recognise that a diverse and inclusive workplace informs better decision making, creative thinking, innovation and drives business performance. We are strongly committed to ensuring that our workforce is representative of our society. The NTMA is proud to be an equal opportunities employer. We recognise that a diverse and inclusive workplace informs better decision making, creative thinking, innovation and drives business performance. We are strongly committed to ensuring that our workforce is representative of our society. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
