Support Engineer, Profit Intelligence

3 weeks ago

Dublin, Dublin City, Ireland Amazon Full time
Are you interested to work in a team that positively impacts different key pillars of Amazon like Pricing, Promotions, Advertising, Auto inventory purchasing, Auto inventory removal, Inventory placement?

Are you interested in working for a team that builds cool systems yet has great work-life balance?

As a Support Engineer, you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like in-house Applications and BI tools), track data quality, catalogue datasets and their lineage, detect duplication, audit usage and ensure correct data semantics.

You will be responsible for crunching and providing support for petabytes of in-coming data from dozens of sources and financial events around the company.

Key job responsibilities

1. Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
2. Work on operations and maintenance driven coding projects
3. Software deployment support in staging and production environments
4. Develop tools to aid operations and maintenance
5. System and Support status reporting
6. Ownership of one or more ETL products or components
7. Customer notification and workflow coordination and follow-up to maintain service level agreements
8. Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill sets

About the team
Profit intelligence systems measures, predicts true profit(/loss) for each item as a result of a specific shipment to an Amazon customer. Profit Intelligence is all about providing intelligent ways for Amazon to understand profitability across retail business. What are the hidden factors driving the growth or profitability across millions of shipments each day?

We compute the profitability of each and every shipment that gets shipped out of Amazon. Guess what, we predict the profitability of future possible shipments too. We are a team of agile, can-do engineers, who believe that not only are moon shots possible but that they can be done before lunch. All it takes is finding new ideas that challenge our preconceived notions of how things should be done. Process and procedure matter less than ideas and the practical work of getting stuff done. This is a place for exploring the new and taking risks.

We push the envelope in using cloud services in AWS as well as the latest in distributed systems, forecasting algorithms, and data mining.

BASIC QUALIFICATIONS

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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