Product Engineer

Overview

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, impeccable customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite, offering AI-enhanced support for more complex or high-touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom sets a new standard for customer service. We push boundaries, build with speed and intensity, and deliver incredible value to our customers through our core values.

What’s the opportunity?

At Intercom, you will be a product engineer who solves real customer problems through a smart and efficient application of your technical knowledge and tools. You’ll be part of a multidisciplinary product team, building both back-end and front-end systems, and working closely with designers, product managers, researchers, and data analysts.

We’re facing exciting scaling challenges and are building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability, and machine learning, to name a few.

We are looking for a Product Engineer to join the team that builds and maintains a wide range of APIs and core services supporting customer data management and integrations. We empower our customers and developers to move their data to best leverage our AI Agent Fin, including operating as an MCP client. Our team also manages strategic integrations with apps like Salesforce, Stripe, Shopify, and others to ensure seamless data synchronization across external systems.

What will I be doing?

- Contribute to all phases of software development including ideation, prototyping, design and implementation.
- Collaborate with Product, Design, and Partnerships teams to ensure our data services meet business needs and provide a great developer experience.
- Design, develop, and maintain Intercom’s APIs, ensuring they are feature rich, performant, robust, and well documented.
- Build and enhance our strategic integrations with apps like Salesforce, Stripe, and Shopify.
- Implement systems to monitor what we have built, to detect and surface bottlenecks and problems with queues, workers and data quality issues.

What skills do I need?

- 2+ years of industry experience in a software engineering role with demonstrated impact on product or team.
- Proficiency with standard software engineering methodologies (unit testing, object-oriented design, data structures, code reviews, design documentation) and observability tooling.
- Experience collaborating with product teams and designers, and a track record of delivering value to customers or users. Engineers at Intercom work closely with cross-disciplinary teams.
- Understanding of modern web apps and distributed systems, with the ability to articulate technical challenges and solutions.
- Ability to learn quickly, iterate, unblock yourself, and persist until the right problem is solved.
- Strong problem-solving skills and a collaborative mindset.

We are a well-treated team with awesome benefits. If there’s something important to you that isn’t listed, talk to us

- Competitive salary and equity in a fast-growing start-up
- Lunch provided every weekday, plus snacks and a fully stocked kitchen
- Pension scheme with match up to 4%
- Life assurance and comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave and six weeks paternity leave
- Cycle-to-Work Scheme with secure bike storage
- MacBooks standard; Windows available for certain roles when needed

Intercom has a hybrid working policy. We expect employees to be in the office at least three days per week, while maintaining flexibility to work from home where appropriate.

Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, disability, veteran status, genetic information, sexual orientation, gender identity or any other legally protected characteristic.

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