Customer Success Manager

4 weeks ago

Cork, Cork, Ireland Trellix Full time
Customer Success Manager (Italian Speaking)

About Trellix:

Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work. Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at Trellix.

Role Overview:

The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success and consult with customers across the spectrum from system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspire the use of Trellix solutions, services, educational offerings, and premium support.

**** Start Date – January 2025 ****

About the Role:

1. Develop a trusted adviser relationship with customer partners and executive sponsors to understand the customer's strategy, technical environment, and measurements for success.
2. Oversee all post-sales activity to create recognizable benefits for your customer.
3. Manage the renewal ecosystem (distributor, partner, and customer) together with the rest of the customer-facing team at Trellix.
4. Ensure on-time renewals across your book of business.
5. Anticipate and monitor at-risk accounts and ensure concerns are managed.
6. Ensure smooth client experience as they work with several Trellix roles.
7. Be the customer's voice and provide feedback to our teams on how we can better serve our customers.
8. Identify risks to the customer achieving their goals and work with the account team to build a risk mitigation plan.

About You:

1. Your background includes 5+ years of Customer Success Manager experience.
2. You have a strong desire for action and willingness to jump in and roll up your sleeves.
3. You have an enthusiastic and dedicated approach to connect directly with customers, understanding their needs and ensuring they realize the full value of our products.
4. You have experience working with a high volume of customers.
5. You excel in developing deep customer relationships and managing assigned accounts to result in continued revenue generation and high levels of customer satisfaction.
6. You can build valuable and outcome-based relationships with a diverse customer account base.
7. You are enthusiastic and creative with the ability to inspire and encourage others in relationships with customers and peers.
8. You have experience from a similar role aligned to Italian customers.
9. You speak Italian & English fluently.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.

- Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Support for Community Involvement

We're serious about our commitment to diversity, which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.

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