Mortgage Support Administrator

Who We Are? At Cornmarket , we look after the financial wellbeing of public servants and their families. For more than 50 years we have provided market leading financial products and services to ensure financial peace of mind and prosperity for our clients. Role Purpose Due to continued growth in our Mortgage division, we require a Mortgage Support Administrator. In Mortgage Support, you will provide administrative support to our team of Advisers and their clients through the mortgage application and drawdown process. The purpose of this role is to provide an effective and efficient administrative support service to all parties in the client mortgage journey through use of digital tools and processes and quality engagement with clients, advisers, lenders and other internal and external stakeholders. This is an excellent opportunity for a driven, customer service-oriented individual who is looking for the opportunity to join a renowned company, with endless opportunities for progression. Accountabilities of the Role Lead and client query management - inbound/outbound telephone and email. Assist Mortgage Advisers with oversight of new client applications in Online Applications portal to ensure timely progress to Approval in Principle. Liaise extensively through telephone, MS Teams, email, and portal with various stakeholders; Adviser, lender, client, solicitor, and other Cornmarket departments to ensure efficient and effective delivery and completion for the Cornmarket Mortgage Advice service. Ownership of mortgage drawdown process in lender portals to ensure all requirements for drawdown are provided by all stakeholders in the required timeframe. Understand and adhere to all compliance requirements. Weekly and monthly reporting duties. Completing ad hoc duties as required. Comply with risk control and regulatory requirements that are relevant to this role. Maintain commercial awareness relevant to this role. Skills & Knowledge Required 2 years' experience working in Financial Services, preferably in an administrative role. Knowledge of mortgages is preferred, but not essential APA Loans qualification desired but not essential Excellent written and verbal communication skills Strong organisational skills MS Office skills Ability to manage a busy workload and prioritise tasks Ability to work on your own initiative Knowledge of risk control & regulatory environment Commercial awareness As part of the role, you will be expected to complete your QFA exams. Behavioural competences required Excellent interpersonal skills Quality focused with great attention to detail Good organisational, planning and time-management skills Drive for results. What We Can Offer You? Flexible working from home options as part of our Cornmarket Flex ways of working Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role) Annual leave (increases based on service) Flexi leave (option to take additional annual leave) Attractive & flexible pension contribution rates Health insurance or wellness subsidy Fully paid family leave types (maternity/paternity/surrogacy) Performance based bonus/commission Income protection Life cover Discounts on financial products Comprehensive health & wellbeing programme Employee Assistance Programme Active Sports & Social Club Controlled Function Role This role is a 'controlled function' as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee's fitness and probity. Equal Opportunities and Data Privacy Notice Cornmarket is committed to building an inclusive workplace environment. We are proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, martial status, membership of the Traveller Community, national origin, race, religion, sexual orientation. We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.