Vice President, Customer Growth

Overview

Origina is on a mission to change the software world. We are the leading global independent software maintenance vendor for IBM, HCL, and VMware, recognised by Gartner as a forward-thinking alternative to traditional software mega vendors. Our values are Trust, Fairness, Relationships, and Opportunities, guiding our competitive strength and culture on our high-growth journey. We support freedom of choice in software as a leader in the Right to Repair movement in the U.S. and Europe, helping customers protect security and stability, extend longevity and lifecycle, and enhance performance and functionality of their software. Origina is proud of its culture and has been certified as a Great Place to Work in Dublin and Plano, Texas, and named among Ireland/'s best small workplaces and best workplaces in tech. Visit origina.com to learn more.

The Role

We're looking for a commercially-minded and customer-obsessed Vice President of Customer to join our senior leadership team. This is a high-impact, cross-functional leadership role responsible for shaping our customer journey for Rest of World, expanding existing relationships, and ensuring world-class service delivery.

What You'll Bring

- Customer Growth & Account Management

- Drive Net Revenue Retention (NRR) from 0.92 to 1.1+ through strategic account growth initiatives.
- Build and lead a high-performing Customer Growth team focused on renewals, upsells, win-backs, and pricing strategies.
- Implement scalable playbooks, account plans, and performance metrics aligned to revenue and customer value.
- Partner with Sales to ensure a seamless acquisition-to-growth journey.
- Use data and customer feedback to anticipate needs, prevent churn, and guide product-market fit.

- Operational Excellence

- Design and implement scalable operating models for all customer functions.
- Leverage analytics to track performance, improve processes, and enhance customer experience.
- Create a feedback-driven culture of excellence, where performance and innovation thrive.

- Strategic Leadership

- Be a key voice in shaping company strategy and aligning customer operations with broader business goals.
- Foster a high-performing, revenue-aligned team culture across all post-sales functions.
- Inspire, mentor, and develop future leaders who embody a customer-first, growth-oriented mindset.

About You

- Experience: 10+ years in senior customer operations, success, or account management roles in B2B SaaS or tech environments.
- Results: Proven record of increasing NRR, scaling customer-facing teams, and delivering commercial impact.
- Expertise: Deep knowledge of technical support, account growth, and customer lifecycle strategies.
- Leadership: Ability to lead global, cross-functional teams in high-growth, fast-paced settings.
- Influence: Strong stakeholder management and executive presence; comfortable engaging at C-level.
- Execution: Comfortable navigating ambiguity, moving quickly from insight to action.
- Customer-Centric Thinking – Champions customer outcomes and builds loyalty.
- Commercial Acumen – Drives growth through insight-led decision-making and smart risk-taking.
- Strategic Leadership – Aligns customer strategy with overall business vision.
- Operational Rigour – Implements scalable, efficient systems to support growth.
- Data-Driven – Uses analytics to drive decisions, spot trends, and measure success.
- Change Leadership – Energises teams during transformation and rapid scaling.
- Collaboration & Influence – Partners effectively across departments and geographies.

What we offer

- Competitive compensation that rewards achievement
- Hybrid, flexible working model
- Family Health, Dental & Vision Insurance from day 1
- Life insurance & Income Protection
- 23 days Annual Leave plus 2 company days with additional days earned based on your tenure
- Generous Maternity & Paternity leave policies
- 6% Pension match
- €200 annual wellness benefits
- €1,000 professional development benefit
- Flexibility of working remotely from anywhere for up to 4 weeks per year
- A dedicated Volunteer Day to give back to your community and support meaningful causes
- Employee Assistance Programme
- An inclusive environment with regular events organised by Engagement, and Diversity Committees

Don/'t worry if you don/'t meet ALL the requirements. If you feel you would be a great fit for this role, we would love to hear from you. At Origina, the most important ingredient for us is our culture fit and recognizing those who want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.

Origina is an equal opportunity employer, and we're proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes. Origina/'s Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina/'s use of your personal information.

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