Swim Supervisor

West Wood Club is a premium priced family fitness club. This position will require someone with the full time commitment and drive to apply themselves 100% to keeping West Wood Club a premium club. As a premium priced club, our members expect and deserve a premium club backed up by exceptional five-star service. This position will require someone who can contribute and deliver on that expectation. West Wood Club depends on the successful management of its gyms, swimming pools, fitness classes, party venue & kids activity camps. As a Swim Supervisor you will be required to support the Swim Manger within the Swim department and ensure their efficient running while on duty. Most importantly, you will be required to always act in a manner that protects the integrity and exclusivity of the West Wood Club brand. This member-focused position will require the commitment and ability to: Follow instructions fully from the Swim Manager and to always deliver on time - every time. Quickly learn all aspects of the role. Prioritise your tasks and responsibilities to ensure the efficient running of the club, and the efficient delivery of the West Wood Club experience. Take responsibility for the efficient running of all staff within the departments while on duty. Be observant and fully aware whilst on duty of all facility problems and to take full responsibility and ownership to follow through to the end. Teach when teaching needed Anticipate problems before they happen and take the necessary action to prevent them happening. Provide exceptional customer service at all times. Ensure, while you are on duty, that all staff deliver exceptional customer service at all times. Take full responsibility for implementing and managing the high standard of operation of the club while on duty. Deal with, follow up, and document, all member complaints in a professional manner. Maintain an exceptionally clean and friendly club at all times. Take full responsibility, and fully implement, all West Wood Club systems and procedures while on duty. Lifeguard and Teaching Qualification for this position mandatory. As Duty Manager on duty you will need the ability to be able to operate under pressure while continuing to deliver on all responsibilities of the role. West Wood Club is an equal opportunities employer. Skills: Swim teacher, Lifeguard, Customer Service, Excel, Computer systems Benefits: Gym Membership Car Parking Skills: Admin swim teacher lifeguard Customer Service