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Customer Service Representative
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We are currently looking for a Customer Service representative to join our Team on a Full-time basis. The role is based in our Dublin office and will require the suitable candidate to be available in office all five days of the week with an exceptional one day work from home subject to approvals GLS Ireland is a reliable, high quality parcel services for over 250,000 customers in Europe, complemented by logistics and express services. It is a quality leader in European Parcel Logistics with sustainability being one of the core values. Through wholly owned and partner companies, the Group provides network coverage of 37 European States and is expanding and is globally connected via contractual agreements, 39 central transshipment points with 662 depots being at GLSs disposal. With its solid ground-based network GLS is one of the leading parcel service providers in Europe. Key Responsibilities: Answer queries via phone, email and chat to customer who call into GLS Listen to customers concerns and questions and provide accurate and timely responses. Resolve customer issues and complaints effectively Maintain a positive and professional demeanour in all interactions Escalate complex issues to appropriate personnel Build and maintain strong customer relationships to enhance retention Collaborate with other departments to ensure customer needs are met Skills and Experience: Previous customer service experience is valuable, while parcel industry experience is a bonus. Ability to engage at all levels with a keen eye for detail and a professional approach. A can do attitude with a demonstratable history of excellent customer service in the past assignment Benefits: Gym contribution scheme, bike to work tax benefit
