Current jobs related to Customer Success Agent II - Dublin, Dublin City - Omaze

  • Customer Success Agent Ii

    3 weeks ago

    Dublin, Dublin City, Ireland Omaze Full time

    Social network you want to login/join with:Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world.It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our...

  • Customer Success Agent Ii

    1 week ago

    Dublin, Dublin City, Ireland P2P Full time

    Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world.It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...

  • Customs Brokerage Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Airport Staff Full time

    Customs Brokerage AgentJob Title:Customs Brokerage AgentLocation:NorthDublin, IrelandEmployment Type:Full-timeJob Description:Airport Staff is seeking a dedicated and detail-oriented Customs Brokerage Agent to join our client's team in Dublin.This role is integral to ensuring smooth and timely customs processes, accurate data entry, and compliance with...

  • AI Specialist, Customer Success

    3 weeks ago

    Dublin, Dublin City, Ireland Zendesk Full time

    Social network you want to login/join with:The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value...

  • Customer Service Agent

    2 weeks ago

    Dublin, Dublin City, Ireland Binance Full time

    Join to apply for the Customer Service Agent - Merchant Team role at BinanceJoin to apply for the Customer Service Agent - Merchant Team role at BinanceBinance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our...

  • AI Specialist, Customer Success

    6 hours ago

    Dublin, Dublin City, Ireland Zendesk Full time

    AI Specialist, Customer Success (Scaled)Join to apply for the AI Specialist, Customer Success (Scaled) role at Zendesk.Get AI-powered advice on this job and more exclusive features.OverviewThe AI Specialist, Customer Success is a dynamic customer advisory role responsible for helping customers achieve business outcomes quickly using Zendesk's AI solutions....

  • Return Agent Customer Service

    15 hours ago

    Dublin, Dublin City, Ireland Europcar Full time

    Returns Agent- Dublin Airport Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport Manager. As a Customer Returns Agent you will be working in a fast paced environment where the customer is at the centre of everything we do. You...

  • Customer Call Centre Agent

    4 weeks ago

    Dublin, Dublin City, Ireland Denis Mahony Ltd. Full time

    Customer Call Centre Agent - Denis Mahony Ltd. KilbarrackJob Title:Customer Call Centre AgentReports to:Aftersales ManagerDate:January 2025Job Purpose:The Denis Mahony Motor Group was founded in 1963 on Glasnevin Hill, Dublin 11.Since then, the group has transformed itself into one of the leading motor retail groups in Ireland.The group has branches in...

  • Customer Service/Returns Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Europcar Full time

    Returns Agent - Dublin Airport Join us this summer and receive a €500 sign-on bonus Bonus payable after 3 months of continuous service. Valid from June 23 to August 31, 2025. Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport...

  • Customer Service/returns Agent

    3 weeks ago

    Dublin, Dublin City, Ireland Europcar Full time

    Returns Agent - Dublin Airport Join us this summer and receive a 500 sign-on bonus Bonus payable after 3 months of continuous service.Valid from June 23 to August 31, 2025.Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Returns Agent at our Dublin Airport location, reporting into the Airport...

Customer Success Agent II

4 weeks ago

Dublin, Dublin City, Ireland Omaze Full time
Social network you want to login/join with:

Ready to be pushed beyond what you think you're capable of?

At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.

Our is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

As a Customer Success Agent you will serve as a primary subject matter expert for Coinbase's products, providing world-class service and support to our most valued customers. You'll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We're looking for an individual who has a passion for making the customer experience seamless and phenomenal.

What you'll be doing (ie. job duties):

- Promote customer retention, growth and satisfaction by maintaining positive and long-term customer relationships, including proactively reaching out to customers based on user data, following-up on communications or providing additional education for our highest value customers.
- You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
- Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
- Champion clear communication with internal and external partners to align on solutions and drive results.
- Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.

What we look for in you (ie. job requirements):

- Motivated by Coinbase's mission and creating a seamless experience for our highest value customers.
- Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
- Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.
- Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.
- Full fluency in French

Nice to haves:

- High level of proficiency in cryptocurrency and Coinbase products
- Previous experience in tech, crypto, finance, or fintech.

*Please note - this role is based fully onsite in Dublin.

Position ID: G2808

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision).

Pay Range:€—€ EUR

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice . Additionally, Coinbase participates in the in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at] to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site a free compatible screen reader .

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

#J-18808-Ljbffr