IT Technical Support

Award winning culture, great team and environment, educational budget

Overview

Our client is a leading insurance firm in the heart of Dublin 2 that has been around for decades. They've got an unrivalled culture and environment, one that promotes learning & development as well as progression within the business.

Role

They have a vacancy within their small infrastructure team for a Technical Support Engineer. In this position, you would be tasked with supporting users in the office as well as remotely. They are seeking someone with a couple of years broad IT experience doing L1 and L2 Support, you will also get to work with the seniors on L3 tasks and projects too.

Experience Required

- 2+ years’ experience in a Tech Support/Desktop Support type role

- Providing a solid understanding both technically and functionally of Microsoft Active Directory, DNS, DHCP, Exchange 2016/Online, Group Policy and Office 365.

- Able to promptly answer support related email, phone calls and other electronic communications.

- Able to work independently and efficiently to meet deadlines.

- Experience troubleshooting and diagnosing issues with Windows 8/10+, Microsoft 365 technologies such as Exchange, Office 2016+, Teams, OneDrive, SharePoint.

- Experience with Backup Technologies, Citrix / Terminal services, Enterprise Anti-virus.

- Microsoft WSUS, SCCM, GFI LanGuard or similar product experience.

- Knowledge of SharePoint an advantage.

- Creating and maintaining documentation.

- Connectivity troubleshooting for desktops, servers, and basic network issues.

- Highlight user training requirements identified during the process of supporting computer users.

- Analytical and decisive, with the ability to prioritise and communicate key objectives to achieve organisational goals.

- Experience in Financial Services/Insurance Industry would be advantageous.

- Strong written and verbal communication skills.

- Exceptional troubleshooting and problem analysis skills.

Duties include

- Provide first-level and second-level support to computer systems users to the standards and levels required by the Business and IT management.

- Manage busy helpdesk with energy - prioritising tickets, managing competing priorities and following through to ensure problems are fully resolved.

- Log all required support call information and solutions to the IT Helpdesk system and resolve calls in a timely, efficient, courteous, and professional manner while meeting or exceeding the performance metrics required of the IT support service.

- Take ownership of user problems and be pro‑active when dealing with issues. Use root‑cause analysis to drive longer‑term efficiencies.

- Log and manage calls to external support organisations as required.

- Events log monitoring, patch management system monitoring.

- Patching & upgrade of operating systems, software & applications.

- Security maintenance: Anti‑virus & MDM roll‑out, troubleshooting & maintenance.

- Undertake and participate in business and IT projects as required.

- Highlight user training requirements identified during the process of supporting computer users.

- Maintenance of company voicemail and telephony systems.

- Plan, test and partner in the roll‑out of upgrades/new applications, hardware, operating systems and infrastructure equipment.

- Provide guidance and technical expertise for users related to system or software and provide ad‑hoc user training and instruction on applications, software and hardware.

- Support occasional maintenance and help with installs of network and server infrastructure equipment and implement necessary changes when required.

- End to end IT support including setting up of meeting rooms with audio and visual requirements.

- Build and maintain excellent working relationships with business.

Additional Information

Please click APPLY to be immediately considered At this stage the company is only considering Stamp 4 or Ireland/EU passport holders.

Posted

Posted 1 day ago

Reference & Location

Reference: 275567
Location: Ireland, County Dublin

Salary

€35,000 - €45,000/Year + Bonus + Benefits

Classification

Information & Communication Technology – Help Desk & IT Support

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