Quality Expert Reviewer

Overview

Multi Channel- Quality Expert Reviewer (Fluent Arabic/English) – Dublin City Centre

Must be able to evidence previous Content Moderator Experience.

Teleperformance certified as Great Place to Work for 5 years in a row. We deliver an outstanding customer experience at every opportunity through commitment, passion and dedication to excellence.

Due to our success, we have exciting opportunities coming very soon in Dublin. No previous experience necessary? Apply and we will be in touch with more information soon.

Start Dates: Various

Role Details

- Location: Onsite Dublin city centre (no work from home option currently available)

- Salary: €42,667 per annum

- Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun 08:00 – 19:00

- Training: 4 weeks on site in Dublin

- Contract: Permanent

- Background Checking: Right to Work; Criminal Record Check; Credit Check; Any other associated checks

- Joining the team: This role is fully office based in Dublin

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training.

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Client’s Global Operations team, including but not limited to:

- a) Content Moderation – topics include:

- Organizing or credibly threatening violence

- Promoting self-harm

- Organizing theft, vandalism, fraud, poaching, or sale of restricted goods

- Misrepresentation, impersonation and privacy violations

- Hate speech, bullying

- Phishing, spam, and malware

- Child Exploitation

- Nudity, pornography

- Sexual solicitation

- Others as mutually agreed in an SCN

- b) ID Review and Authenticity/Access Flows

- c) Escalations

The Services shall support the quality review of the following Client workflows managed by Client Special Ops/Global Risk Ops (GRO):

- HERO (viral/meme content)

- DOI (Dangerous Organization)

High affinity and cultural context of political/social situations for the relevant market/region, to ensure nuanced policy decisions align with the Client’s abuse standard policies and training materials.

Values we look for

- Process Excellence – doing things well and continuously improving.

- Collaboration – enjoy working with others as part of a team.

- Communication – clear and confident spoken and written communication.

- Emotional Intelligence – empathy, kindness and good interpersonal skills.

- Open-Mindedness – receptive to different ways of thinking.

- Critical Thinking – logical decision making.

- Solution Orientation – forward-thinking mindset to resolve challenges.

- Entrepreneurship – taking ownership, self-driven and proactive.

What you get from us

- Healthcare insurance

- Death in service

- Annual leave: 20 days + 10 bank holidays

- 4% pension

- Bonus (non-contractual and applicable for certain roles)

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels (UK phone number, Teleperformance.co.uk/talent.icims email addresses). If you receive suspicious communications claiming to be from Teleperformance, disregard them and report the incident. Your security is our priority.

Please note: only candidates who meet specific language proficiency scores will be able to proceed on this campaign. This supersedes any other pass marks. If you pass the assessment but do not meet the language requirements, we will endeavour to find other suitable roles where possible, but this may not be feasible.

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