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Community Operations Analyst

1 month ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Community Operations Analyst - Estonian Speaker

 

CPL Healthcare is seeking an experienced Community Operations Analyst to join our team in Dublin. As a key member of our operations team, you will be responsible for assisting our clients' community and resolving inquiries efficiently.

 

Responsibilities:
  • Assist clients' community and resolve inquiries empathetically, accurately, and on time.
  • Become knowledgeable about client's products and community standards.
  • Makes well-balanced decisions and personally driven to be an effective advocate for the community.
  • Display strong interpersonal skills, verbal and written communication skills, and empathy.
  • Investigate and resolve issues reported on clients' platform such as requests for account support and reports of potentially abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Enforce clients' Terms of Use by carefully monitoring reports of abuse on the site.
  • Review reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns and escalate issues outside the company policy to the global team.

 

Duties and Responsibilities:
  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • High adaptability and positive approach to challenges.
  • Ability to make decisions.
  • Ability to solve problems.
  • Effective time management & prioritization skills.
  • Ability to work as part of a team.
  • Ability to consistently hit KPIs on time.

 

Essential Competencies:
  • Proficient in Estonian and English.
  • Cultural understanding of the market.
  • Experience in working in an office environment is preferable.
  • Extremely reliable, consistent, and hard-working.
  • Possion for ensuring a positive, safe user experience.
  • Flexible in working in a fast-paced environment with different projects to work on.
  • Ability to learn new information in a short period of time.
  • Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European).

 

Benefits and Perks:
  • Health Insurance.
  • 25 days Annual Leave.
  • Free meals/snacks onsite.
  • Extensive Training & Development.
  • Access to CPL Healthcare's Wellness Programs.
  • Tax Saver Travel Card.
  • CPL Healthcare's Bike to Work Scheme.

 

Equal Opportunity Employers:

CPL Healthcare champions diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.