Apply Now IT Support Engineer

2 weeks ago

Cork, Ireland Wipro Full time

Role: IS&T Support
Location: Cork, Ireland (onsite)
Responsibilities:
Provide technical support to internal employees and contractors in person
Provide high level of customer service and professionalism in accordance with company policies, practices, and expectations
Diagnose and troubleshoot technical issues according to client expectations
Document issues, troubleshooting steps, and resolutions in ticketing system
Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
Escalate unresolved complex issues to appropriate support teams
Key Skills Required:
Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
Conceptual understanding of IP networking and basic network troubleshooting skills
Conceptual understanding of multi-tiered and web-based information systems architecture
Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
Experience troubleshooting macOS and iOS operating systems
Experience using an IT service management or CRM system for tracking technical support cases
Experience using a knowledge base system
Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.
Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
Contributory pension
Extra holiday purchase
Life insurance policy
Private medical insurance
Equal Opportunities: Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.

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