Grocery Checkout Team Leader
6 days ago
We are seeking an enthusiastic and experienced Checkout Team Leader to join our team in Waterford. This is a key customer-facing role, where you will lead by example, ensuring exceptional service, operational excellence, and a smooth checkout experience for all customers.
Key Responsibilities:
Lead, support and motivate the checkout team to deliver outstanding customer service.
Manage daily operations at the checkout area, ensuring efficiency and accuracy.
Train, develop and coach team members to meet performance standards.
Handle customer queries and resolve any issues in a professional manner.
Oversee cash handling procedures and ensure compliance with company policies.
Monitor team schedules and rota management to ensure sufficient cover during busy periods.
Implement and maintain health, safety, and hygiene standards.
Support management with stock control, reporting, and other operational tasks as required.
Ideal Candidate:
Previous experience in a team lead or supervisory role within retail or customer service.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Ability to work in a fast-paced environment and manage competing priorities.
Proficient in cash handling and till operations.
Flexible with working hours, including weekends and evenings.
What’s on Offer:
A supportive, people-focused work environment
Ongoing training and development opportunities
Staff discount and other benefits
Career progression within a growing retail network
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