Data Entry

4 weeks ago

Dublin Pike, Ireland NewsWhip by Sprout Social Full time

NewsWhip, the world leader in tracking the spread of news and content, is seeking a Implementation Associate to join our growing Irish team.
If you love news, social media, comms and marketing, and are passionate about providing cutting-edge solutions in those areas, this role could be for you.
NewsWhip is the world’s leader at tracking and demystifying the spread of news, information and ideas between people online.
You will:
Be an expert on the sources that power NewsWhip’s platforms
Be responsible for the addition of various sources to NewsWhip’s content database
Prioritizing tickets logged by other team members and researching markets. Tagging and sorting these sources based on characteristics
Handle customer support queries via Intercom and escalate to the appropriate team, when necessary
Manage NewsWhip’s content database using internal tools.
As this is an Entry level position the right candidates will:
Be keen to learn and understand what powers our products
Ability to communicate clearly with customers and demonstrate a strong proficiency of the English language
Strong interpersonal and active listening skills
Understand at times this can be a data heavy job, you are the power behind our content and there is a lot that needs to be in our database
Be intellectually curious and thrive in a collaborative environment
Have a real interest in news and social media
Bonus - If multilingual or have Excel skills
Competitive hourly rate
Great working environment - hybrid model
An opportunity to help define an entirely new industry category
Excellent opportunity to grow in one of Dublin’s fastest growing home-grown companies
We believe in maintaining a friendly work environment, a healthy work-life balance, and compensating our employees fairly for their input.

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