[Urgent Search] Service Desk Analyst Assistant
3 weeks ago
Job Description As part of the call management process, the participant will learn to log calls in the IT Service Management system and learn to provide support to the Company’s support contract customers. The Participant will be trained and gain practical experience in; handling calls in the call management process i.e. record, diagnose, track and close calls to the helpdesk. Logging calls in the PSA systems effectively by capturing all relevant information & requests, in relation to symptoms, priority, and contacts. Call escalation handling and routing calls to the next level of support according to procedures. Dealing with end customers through providing status calls to the customer at regular intervals and give updates on progress on resolving calls according to procedures. SLAs and working within agreed target resolution times to resolve each call depending on the priority and customer SLA. How to provide user support to customer’s via phone, email and web. How to manage a workload and ensuring that all calls assigned are up-to-date and accurate at all times. Role Description This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal Training: Be trained to resolve customer problems using "Teamviewer" remote diagnostic tools. Training in Company telephone systems to enable the participant to deliver telephone support directly to customer end-users. As a member of a 20 person technical team, the participant will be trained in company processes and procedures. ISO9001 training and induction GDPR Information Security Process-related courses as part of the induction process under ISO9001 and ISO 27001. Informal Training: N-ABLE Remote monitoring Management system courses Fortinet courses and exams NSE1,2 and 3. On completion, the participant will be trained to deliver Level 1 technical support and will be ready to take up employment in a service desk environment. Application Method Please apply to this vacancy by the following means: #WPEP-2414302 - Service Desk Analyst Assistant This programme is for jobseekers that are in receipt of a qualifying social welfare payment and those transferring from a social welfare scheme. Full eligibility details are available here #WPEP-2414302 - Service Desk Analyst Assistant Is an online identity service used by JobsIreland that enables clients to access State-provided online services in a safe and secure manner. By clicking Continue you will be redirected to the MyGovID login page to login or create a basic account to register. #WPEP-2414302 - Service Desk Analyst Assistant Career Level Not Required Candidate Requirements Essential Minimum Experienced Required (Years): 0 #WPEP-2414302 - Service Desk Analyst Assistant How to register your interest To register your interest, take note of the scheme reference number and contact an Employment Personal Advisor in your local Intreo Office #J-18808-Ljbffr
-
▷ Urgent Search: Penetration Testing Analyst
4 weeks ago
Waterford, Ireland Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
IT Support Analyst
1 week ago
Waterford, Ireland Scraping Test Account Full timeIT Support Analyst - UPMC Whitfield Location: UPMC Whitfield Hospital Job type: Fixed Term Overview of role: UPMC Whitfield Hospital are recruiting an IT Support Analyst. This is a 24-month fixed term contract. The Information Technology Support Analyst will provide front - line primary technical support to end users on various technical issues and problems....
-
Urgent Search: Site Microbiologist
4 weeks ago
Waterford, Ireland Tevapharm Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds....
-
Waterford, Ireland UPMC Ireland Full timeIT Support Analyst - UPMC Whitfield Location: UPMC Whitfield Hospital Job type: Fixed Term Overview of role: UPMC Whitfield Hospital are recruiting an IT Support Analyst. This is a 24-month fixed term contract. The Information Technology Support Analyst will provide front - line primary technical support to end users on various technical issues and problems....
-
Field Services IT Technician New
3 days ago
Waterford, Ireland CPL Full timeField Services IT Technician Our client, a leading entertainment technology provider, is seeking a hands-on Field Services IT Technician to join their team. This role will suit a technically minded individual who enjoys problem-solving, working with electronics, and ensuring complex systems run smoothly. Key Responsibilities: - Repair & Maintenance:...
-
(15h Left) IT Support Analyst
1 day ago
Waterford, Ireland UPMC Ireland Full timeOverview of role: UPMC Whitfield Hospital are recruiting an IT Support Analyst. This is a 24-month fixed term contract. The Information Technology Support Analyst will provide front – line primary technical support to end users on various technical issues and problems. The role is primarily based onsite in Whitfield Hospital with some support required in...
-
Urgent Search: Dairy Farm Assistant
3 weeks ago
Waterford, Ireland Agri General Staff Solutions Limited Full timeWe are looking for a skilled and motivated Dairy Farm Assistant to join our team on a 500-cow herd farm in Dungarvan, Waterford. As part of our dedicated team, you will be involved in: 1. Milking and herd care 2. Assisting with calving 3. Calf-rearing and youngstock management 4. General farm duties to support day-to-day operations 5. Pasture and grazing...
-
Waterford, Ireland Oxfam Ireland Full timeBased in Waterford Permanent contract 15 hours per week Salary: €11,505 per annum (€14.75 hourly rate) Closing date: Monday 27 October 2025 @ Midnight Oxfam Ireland offers a competitive range of benefits to its employees, including private health insurance, generous pension scheme and life insurance. The Role Oxfam Ireland is currently looking for a...
-
Product Owner/Systems Analyst
1 week ago
Waterford, Ireland Reperio Human Capital Full timeProduct Owner/Systems Analyst 186371 Desired skills: Agile, Systems Analyst, Financial Services, SQL Reperio has partnered with a leading organisation in Waterford seeking an experienced hands-on Systems Analyst/Product Owner to join the team on a 6-month rolling contract.Requirements:5+ years Product Owner/Systems Analyst experienceStrong stakeholder...
-
Data Analyst
1 week ago
Waterford, Ireland Infinity Consulting Solutions Full timeJob Title: Data Analyst (Contract) Location: Waterford Contract Length: 6 months Job Description We are seeking a detail-oriented and collaborative Data Analyst to join our team on a 6-month contract basis. The successful candidate will have proven experience in working with complex data sets within the finance or insurance industry and will possess strong...
