Retail Assistant Manager ¦ Mallow N20 Plaza

Title: Retail Assistant Manager OBJECTIVE To assist the store manager in the delivery of store targets (both in terms of sales & profitability) through the effective management of store operations and personnel. SUPERVISORY - Supervise the activities of the retail sales team daily and ensure necessary tasks are completed to an - appropriate level. - Ensure that high-quality and consistent customer service is provided at all times. - To delegate and communicate effectively with the retail sales team. - To supervise the effective induction and training of all employees. - To communicate sales performance to the team. - Assist the store manager in the recruitment of high-caliber retail sales assistants. - Assist the store manager in the effective management of the retail sales team performance. OPERATIONS - Ensure the store is merchandised in a customer-friendly and competitive manner, ensuring compliance with company procedures and guidelines. - Ensure housekeeping in the store is maintained at an optimum level. - Coordinate in-store sales and promotions. - Communicate with the retail sales team regarding in-store sales and promotions. - Ensure the appropriate cash register - and cash handling policy is adhered to. - Ensure shelf-edge labels are updated every week. - To react to local market trends and competition in an appropriate manner. - To ensure customers receive high-quality and consistent service at all times. - To deal with and rectify customer complaints effectively and pleasantly. - To proactively take necessary action in store improvements following customer complaints. STOCK MANAGEMENT - To assist the manager in preparations for stock take and supervise where appropriate. - To assist the manager in minimising stock loss through wastage, damages, and pilferage. - Ensure food management and waste systems are adhered to by the retail sales team. - Check stock to ensure adequate stock is available for customers' needs. - Ensure stock is rotated appropriately to ensure in-date stock is available and to minimise waste through out-of-date stock. LEGISLATION & SECURITY To ensure secure opening and closing procedures with the store manager. - To assist the manager as appropriate in matters relating to managing staff, ensuring compliance with Labour Law, HACCP, Health & Safety, and Consumer Legislation. - To ensure potential hazards in the store are identified and reduced, or where possible, removed/eliminated. - Work with the Store Manager to ensure Health & Safety checks are conducted and actioned accordingly. NATURE OF THE JOB. CHALLENGES: - Maintaining strong quality control standards, working with the General Manager to achieve sales and profits, through managing people of diverse backgrounds and experiences. - Significant upgrading of management quality, skill level, and self-sufficiency - Working with fellow management & staff to build positive interpersonal relationships and motivate with frequent personal contact. - Working with the General Manager to drive turnover down at both the salaried manager and crew levels. INTEGRITY Communicates intentions, ideas, and feelings openly and directly, and is honest. "Walks the Talk" (i.e, actions are consistent with words) and solicits feedback about performance in this area. Stands up for their own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations. WORK ENVIRONMENT: Fast-paced, “non-stop” environment. Physically demanding at times due to certain requirements of the business with regard to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc. Certain business volumes necessitate prolonged periods without sitting down. JOB REQUIREMENTS - Fully Flexible (Working Hours) Demonstrates: - Strong people development skills - Above-average coaching, feedback, and listening skills - Organization and planning skills - Excellent interpersonal skills - Low defensiveness - Written and verbal communication skills - Delegation and follow-up skills - Strong analytical and problem-solving skills - Business savvy, maturity, and intellectual curiosity - Ability to see the big picture - Pride in appearance - Develops and maintains credibility, trust, and confidence with individuals and groups "Only candidates living in Ireland and allowed to work here will be considered."