General Manager New

3 days ago

Cork, Ireland CPL Full time

General Manager – Cork

Gaming & Entertainment Venue (Gaming sector experience not required – strong leaders from high-volume retail or hospitality are encouraged to apply.)

About the Role

My client is seeking a highly capable General Manager to take full responsibility for their flagship Cork entertainment venue. This is a key leadership position overseeing all operational, financial, and people-related aspects of the site. The successful candidate will drive profitability, ensure exceptional customer service, and lead a committed team in a fast-paced, high-volume environment.

Reporting to the Operations Manager, the General Manager will assume complete P&L accountability and guide a team of supervisors and front-line staff to consistently achieve ambitious targets.

Key Responsibilities

- Leadership & People Development: Lead, motivate, and develop the on-site team, fostering a culture of strong performance, accountability, and outstanding customer service.
- Financial Control: Oversee the full P&L for the venue, including budgeting, forecasting, cost management, and revenue growth initiatives.
- Operational Management: Maintain the highest standards of operational excellence, regulatory compliance, safety, and customer service throughout the venue.
- Customer Experience: Act as the primary on-site ambassador for the brand, ensuring all customers enjoy a safe, welcoming, and engaging experience while managing escalated issues professionally.
- Performance Oversight: Set clear KPIs, conduct regular reviews, and provide hands-on coaching to drive team performance and operational results.
- Local Marketing: Support and execute local marketing activities and promotions designed to increase footfall and strengthen loyalty within the Cork community.
- Reporting: Provide clear, consistent updates on venue performance, challenges, risks, and opportunities to senior management.

Candidate Profile

- 3–5+ years’ management experience in high-volume retail, hospitality, leisure, or a comparable customer-facing sector.
- Demonstrated experience managing full P&L responsibilities, with strong budgeting and cost-control skills.
- A proven ability to hire, develop, and lead high-performing teams.
- Strong commercial awareness and analytical ability to make informed, data-driven decisions.
- A genuine passion for delivering an outstanding customer experience.
- Excellent problem-solving skills and the ability to perform well under pressure.
- Strong interpersonal and communication skills.

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