Customer Operations Engineer

7 days ago

Dublin Pike, Ireland SymphonyAI Full time

Overview Join to apply for the Customer Operations Engineer role at SymphonyAI in Dublin. We seek a Customer Operations Engineer to join our SymphonyAI Financial Services team, based in Dublin. As a key member of the SymphonyAI Financial Services team, you will be responsible for ensuring the reliability, performance, and availability of our SaaS solutions. You will work closely with engineering and customer success teams to provide world-class support, manage incidents, and drive continuous service improvements. Your role will be pivotal in maintaining high service standards and enhancing client satisfaction.
What You’ll Do
Responsibilities Monitor and maintain the health of SaaS environments, ensuring high availability and optimal performance.
Investigate and resolve incidents, problems, and service requests within agreed SLAs to maintain client service standards.
Participate in root cause analysis and post-incident reviews for major outages, contributing to service improvement strategies.
Implement and manage changes to cloud environments following ITIL best practices, ensuring compliance with industry standards.
Utilize observability and monitoring tools like DataDog and PagerDuty to identify and respond to service degradations proactively.
What You’ll Bring Cloud Expertise: Hands-on experience with Azure (preferred) and/or AWS cloud platforms.
Database Skills: Hands-on experience in PostgreSQL and Oracle administration and optimization.
Containerization Knowledge: Experience with Kubernetes and Azure Kubernetes Service (AKS).
Tool Proficiency: Proficiency in observability and incident response tools like DataDog and PagerDuty.
ITIL Familiarity: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Service Request Management.
Managed Services Experience: Experience working in Managed Services or SaaS Support environments.
What We Offer Competitive Salary and benefits package.
Flexible Hybrid Working Model to support a healthy work-life balance.
Collaborative and Inclusive Work Environment that values diversity and teamwork.
Access to the Latest Technologies and tools to enhance your work and skills.
A Chance to Make a Tangible Impact on cutting-edge compliance and fraud solutions in the financial services industry.
About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and other professionals across over 30 countries.
Visit here, for more information about how we hire, what’s in it for you, our culture and values.

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