Reservations Supervisor
5 days ago
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Hotel Reservations Department as Reservations Supervisor. Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner. What do we have to offer you: Competitive Salary Career Progression Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group Excellent Room Employee Rates in over 500 Minor Hotels properties worldwide Unlimited access to our eLearning platform Increased holiday entitlement for long service employees Meals whilst on duty in our employee restaurant Employee Recognition Awards Employee Assistance Program - mental health and wellbeing support Complimentary provision and laundry of uniforms General Responsibilities As a member of LHW (Leading Hotels of the World), you are responsible for maintaining the standards as set by LQA (Leading Quality Assurance) and applying the Anantara Brand. To ensure the highest hotel standards of luxury and quality are delivered consistently to our guests. To have an understanding of the Hotels Vision & Mission statement is communicated to the team To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to. To report defective materials and equipment to the appropriate Departments. To ensure that personal objectives are set and achieved on a yearly basis. To ensure a consistently high level of security is well maintained throughout the Hotel. To have strong product knowledge of all areas of the hotel. To comply with the hotels cash handling procedure. To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations. Specific Duties To carry out all duties in line with the departmental Standards Manual (Leading Quality Assurance). To provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner. To manage the Anantara The Marker Reservations email and respond in a timely manner. To be fully aware of any hotel promotions, corporate promotions or special exclusive offers. To be knowledgeable and informed about the hotel, local area, hotel amenities and the introduction of new products/services. To liaise with other departments to ensure that the guest experience goes beyond their expectations, all guest requests are attended to efficiently. To input reservations into our PMS (SAP) and ensure all bookings created are done so correctly. To ensure Guarantees and Payment Methods are attached to all bookings. To take reservation calls in line with LQA standards. To allocate guest preferences, VIPs, traces, etc. To upsell all aspects of the hotel. To issue confirmation letters and ensure rooms are guaranteed by Moto link or Pre Payment (3C) To ensure our 3rd Party websites are maintained to a 90%+ response score for any queries. To update our PMS with all 3rd Party and Guest Requests. To identify any potential corporate guests and liaise with the sales team to acquire the account. To check arrivals daily, ensure they are guaranteed and extend our guest services where neccessary. To deal with regular corporate bookers and maintain strong relationships. To check no-show charges daily and handle billing. To profile merge and manage accurately and efficiently. To communicate effectively with Front Office, Reception, Housekeeping, Spa, and restaurant regarding all guest requirements To issue proforma invoices for travel agent reservations and secure payment. To check commission invoice in line with converted business. To manage the requirements for small groups and crew. To assist the management team on administrative tasks i.e. OTA Responses, Guest Profiling, Arrival Checks & Communications with internal teams. To process F&B reservations in a timely manner To attend internal meetings where necessary and identify VIPs at the morning stand up meeting daily To ensure full knowledge and update all luxury consortia booking benefits on the PMS To email a VIP arrivals list every evening for the following day, ensure all teams are aware of VIPs. Ensure we are quoting based on the revenue strategy/pricing Charge any Prepaid/Advance Purchase bookings using the Credit Cards provided in a PCI compliant manner Manage the output of the reservations team agents ensuring they have a pipeline of work to be carried out and manage their daily out-put so the team is working efficiently and effectively. Understand and proactively engage with all Anantara Brand standards. Communicate clearly with Front Office highlighting any tasks that must be carried out to enhance a guest stay/experience. References: All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be: A corporate email and/or phone number or A letter in a headed paper signed by the manager / HR. We will not ask for reference details until you reach the interview stage. Skills: communication skills. Interpersonal Skills Leadership/Management Skills Reservation Telephonic Skills SAP Hospitality Benefits: Meal Allowance / Canteen Uniforms / Dry Cleaning eLearning Career Progression Employee Room Rate Employee Rewards
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